Personal Lines Account Handler

23 hours ago


West Yorkshire, United Kingdom Insurance Recruitment Services Full time

Personal Lines Account Handler Role

We are seeking a highly motivated and customer-focused Personal Lines Account Handler to join our team at Insurance Recruitment Services in West Yorkshire.

Key Responsibilities:

  • Handle all customer calls professionally and effectively, maintaining a high standard of customer service at all times.
  • Develop a sound understanding of our products and services to advise clients on the full range.
  • Undertake a high volume of outbound calls to existing clients to gain retention of business.
  • Capture cross-sale renewal dates for at least 50% of clients quoted to allow quotations to be provided at a later date.
  • Identify opportunities to offer and up-sell all ancillary products available to all clients as well as offering upgrades of cover to all clients.
  • Work towards achieving individual KPI targets.
  • Work in a manner consistent with a regulated environment and FSA rules.

Requirements:

  • Minimum of 12 month Household or Motor experience.
  • Proven experience in a commercial target-driven environment, preferably contact centre, retail, and/or financial services.
  • Highly motivated with excellent telephone skills, clear and confident manner, active listening skills.
  • Ability to build rapport and focus on the customer.
  • Ability to prioritise and manage time efficiently.

How to Apply:

To apply for this role, please forward your CV in confidence quoting reference JM01.

Due to the high volume of applications that we receive, if you do not hear from us within 7 days, unfortunately, your application has been unsuccessful.



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