Insurance Account Handler

1 day ago


West Yorkshire, United Kingdom Insurance Recruitment Services Full time
Personal Lines Account Handler

We are seeking a highly motivated and customer-focused Personal Lines Account Handler to join our team in West Yorkshire.

As a Personal Lines Account Handler, you will be responsible for handling all calls, both inbound and outbound, in a professional and effective manner, maintaining a high standard of customer service at all times.

Key Responsibilities:

  • Manage a high volume of calls to existing clients to gain retention of business and identify opportunities to offer and up-sell ancillary products.
  • Develop a sound understanding of products and services provided to advise clients on the full range.
  • Work towards achieving individual KPI targets in a regulated environment.
  • Provide exceptional customer service and satisfaction through effective communication and negotiation skills.
  • Identify and capitalize on opportunities to cross-sell and up-sell products to existing clients.

Requirements:

  • Excellent communication and negotiation skills.
  • Ability to build rapport with customers and provide exceptional customer service.
  • Strong time management and organizational skills.
  • Ability to work in a fast-paced environment and meet individual KPI targets.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.


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