Insurance Account Handler
1 day ago
We are seeking a highly motivated and customer-focused Personal Lines Account Handler to join our team in West Yorkshire.
As a Personal Lines Account Handler, you will be responsible for handling all calls, both inbound and outbound, in a professional and effective manner, maintaining a high standard of customer service at all times.
Key Responsibilities:
- Manage a high volume of calls to existing clients to gain retention of business and identify opportunities to offer and up-sell ancillary products.
- Develop a sound understanding of products and services provided to advise clients on the full range.
- Work towards achieving individual KPI targets in a regulated environment.
- Provide exceptional customer service and satisfaction through effective communication and negotiation skills.
- Identify and capitalize on opportunities to cross-sell and up-sell products to existing clients.
Requirements:
- Excellent communication and negotiation skills.
- Ability to build rapport with customers and provide exceptional customer service.
- Strong time management and organizational skills.
- Ability to work in a fast-paced environment and meet individual KPI targets.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive team environment.
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