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Client Relations Specialist
3 months ago
Client Relations Specialist
Location: Milton Keynes
Reference: VA2041
#OFE
Benefits
Competitive salary with performance-related incentives 29 days of leave including public holidays, with additional days accrued over time Pension contribution scheme Referral bonus program Enhanced parental leave policies Improved sick leave provisions Flexible working arrangements available VIP Awards for employee recognition Cycle to work initiative Benefits App offering virtual GP services, employee assistance programs (EAP), discounts at local retailers, and more Steer Academy provides accredited ongoing training, funded by the company Opportunities for career advancement
Join Our Team as a Client Relations Specialist
Are you dedicated to providing outstanding customer service? Do you excel in a fast-paced environment where every day presents new challenges?
We are looking for a proactive and organized individual to join our innovative facility in Milton Keynes. Steer Automotive Group is a prominent automotive repair organization in the UK, known for its commitment to high-quality service and customer satisfaction.
In this role, you will play a vital part in overseeing our customer experience journey, ensuring smooth operations at the front desk, and assisting customers in person, over the phone, and via email.
Key Responsibilities:
Manage the customer experience journey, addressing inquiries, complaints, and resolutions with professionalism and efficiency. Coordinate customer appointments and facilitate seamless vehicle pickups and drop-offs. Maintain communication with our drivers, effectively managing the transport schedule to optimize logistics. Update insurance providers and ensure accurate record-keeping on computer systems and portals. Achieve daily performance targets to maintain service standards and operational efficiency. Assist in moving vehicles on the premises as needed. Prepare job documentation and perform related administrative tasks with great attention to detail.About You
We are seeking a candidate who possesses:
Previous experience in a customer service-oriented role. Strong multitasking skills and the ability to adapt to changing priorities. Proficiency in administrative tasks, including MS Office applications, with a quick learning ability for new computer systems. Capability to work effectively in a team environment while also excelling in independent tasks. Self-motivation and a proactive approach to problem-solving. Familiarity with the local area to ensure efficient transport logistics.
If you are ready to leverage your skills in a successful and growing organization and contribute to enhancing our customer experience journey, we encourage you to consider this opportunity.
