Customer Service Representative

4 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

Customer Service Advisor - Italian

The Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Provide outstanding customer service across multiple channels, including phone, email, and social media
  • Act as a brand ambassador, promoting our brand values and services to customers
  • Work collaboratively with the customer service team to resolve customer queries and issues
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers
  • Continuously improve customer service processes and procedures to ensure high-quality service delivery

Requirements:

  • Fluent Italian language skills (C2 level)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Experience working in a customer-facing role, preferably in a luxury or retail environment

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a world-renowned brand

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].



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