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Reservations Operations Manager
2 months ago
We are seeking a highly skilled and experienced Reservations Operations Manager to join our team at AccorHotel. As a key member of our Reservations Department, you will be responsible for coordinating and managing the daily operations of the department, ensuring that our objectives are met and our guests receive exceptional service.
Key Responsibilities- Departmental Coordination: Work closely with the Reservations Manager to coordinate and manage the daily operations of the Reservations Department, ensuring that all tasks are completed accurately and efficiently.
- Team Management: Delegate tasks to team members, assign duties, and prepare work schedules to ensure that the department runs smoothly and efficiently.
- Administrative Procedures: Ensure that all administrative procedures are completed accurately and in accordance with departmental and hotel guidelines.
- Training and Development: Work with the Reservations Manager to implement and deliver individual and departmental training plans to ensure that team members have the skills and knowledge needed to perform their roles effectively.
- Group Sales: Work closely with the groups team to analyze and respond to all group sales inquiries within brand standard timeframes.
- Contract Preparation: Assist in the preparation of contracts for the leisure segment, including FIT, group allocation, and series.
- Revenue Management: Work closely with the Director of Sales & Marketing, Reservations Manager, and Revenue Manager to set daily pricing and business strategies for all segments to maximize occupancy and ADR.
- Financial Reporting: Prepare departmental financial and KPI results for presentation at monthly departmental meetings and weekly commercial meetings.
- Experience: At least 2 years' experience in a hotel reservations team.
- Skills: Problem-solving, analytical, reasoning, motivating, organizational, and training abilities.
- Knowledge: Excellent knowledge of reservations, Opera Cloud, and Microsoft Office suite.
- Revenue Management: Understanding of Revenue Management principles.
