Reservations Manager

4 weeks ago


London, Greater London, United Kingdom The Other House Full time
Reservations Manager

The Other House is seeking a highly skilled Reservations Manager to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless reservations operations.

About the Role
  • Lead the reservations team to achieve exceptional guest satisfaction and loyalty
  • Develop and implement effective reservations strategies to drive revenue growth and occupancy
  • Collaborate with the front office team to ensure seamless check-in and check-out processes
  • Manage and maintain accurate and up-to-date reservations systems and databases
  • Provide exceptional customer service and resolve guest complaints in a timely and professional manner
Requirements
  • Strong leadership and organizational skills with the ability to motivate and inspire a team
  • Excellent communication and interpersonal skills with the ability to build strong relationships with guests, colleagues, and stakeholders
  • Proven experience in reservations management or a related field with a strong understanding of hospitality operations
  • Ability to work in a fast-paced environment with multiple priorities and deadlines
  • Strong problem-solving and analytical skills with the ability to think critically and make informed decisions
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to exclusive employee benefits and perks

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