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Product Complaint Coordinator
2 months ago
Join our team at Randstad Business Support as a Product Complaint Coordinator, where you will play a crucial role in coordinating product complaint investigations and arranging servicing of drug and alcohol testing devices.
Key Responsibilities:- Arrange servicing of products supplied by clients to their customers, including collection and return of items to customers
- Provide customer support for the SCRAM CAM device, issuing weekly summary reports and tamper-alert reports for the customer
- Assist customers with queries associated with our laboratory testing services, answer general incoming calls, and assist with Front of House (reception) cover during periods of absence
- Educated to National standards
- Background/experience in a scientific environment desirable
- Excellent written and oral communication skills
- Strong problem-solving skills
- Ability to prioritize workload to meet deadlines
- Ability to build strong working relationships
- Good Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook
A self-motivated, organized, positive individual with a flexible approach to work is required for this role. If you are a team player with excellent communication skills, we encourage you to apply for this exciting opportunity.
