Customer Relations Representative

3 weeks ago


Folkestone, United Kingdom Recruitment Solutions (Folkestone) Ltd Full time
Position Overview:
A prominent design and manufacturing studio specializing in acoustics is seeking a Customer Service Advisor to join their dynamic business operations team.


This role is pivotal in delivering exceptional customer service while also providing sales assistance and administrative support.


The ideal candidate will possess a proactive mindset, a willingness to engage fully in tasks, and a passion for seeing projects through to fruition.


Key Responsibilities:

  • Deliver outstanding customer service to both external and internal clients.
  • Ensure timely follow-up on all inquiries.
  • Provide precise pricing information, ensuring all costs are accounted for and target margins are met.
  • Assist the business operations team with administrative duties to facilitate the efficient functioning of the department.

Desired Qualifications:

  • Experience in sales pricing, quoting, or estimating.
  • Background in customer service, including effective communication with clients over the phone.
  • Proficiency in Excel, including familiarity with basic formulas such as SUMIFS and VLOOKUP.
  • Experience with various computer software applications.

Compensation Package:
We offer a competitive salary, auto-enrollment in benefits, 25 days of annual leave plus public holidays, and an additional 3 days off during the holiday season.

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