Customer Service Assistant

5 months ago


Folkestone, United Kingdom Inspired Gaming UK Full time

This is a FTC Job Role.

To support the day to day operation of a licensed gaming venue. Welcoming customers, keeping the venue
clean and tidy and carrying out any minor repairs across the machines, while reporting more serious ones.
Handling any customer concerns and keeping the venue legal by challenging anyone under 25. Cash handling,
while being responsible for floats daily. Offering customers promotions.
This role will support the MSA engineer in maintaining standards and driving sales and covering holidays.

**Specific Responsibilities / Key Tasks**:
Support and deliver company sales targets
Create an environment of top class customer care
Company operating standards are exceeded
Challenge 25 being proactive and aware always
Cash handling, ensuring all the correct checks are carried out in full
Maximise any business opportunity within the gaming centre
Promote the business to all customers new and old
Handle all customer complaints

**CUSTOMER SERVICE**
Consistently identify and clarify the needs of the venue.
Consistently strive to meet or exceed standards of service.
Maintain good employee relations always.
SECURITY
To assist in security investigations as directed by senior management as and when required.
To action security alerts as necessary.
Person Specification
Carry out your duties in such a way as to minimise the risk to yourself or the cash equipment in your
possession.
Ensure the utmost security is maintained with regards to cash, machine keys and any other company
property.
Under no circumstances are cash or keys to be left unattended or with unauthorised persons.

**HEALTH AND SAFETY**
To adhere to all company health and safety practices and procedures. In the event of health and
safety issues arising, ensure appropriate action is taken through the company health and safety
representative or other appropriate agencies.
Report any potential hazards to your Supervisor.
Ensure that all work undertaken by you conforms to current Health and Safety
legislation/regulations.
**COMMUNICATION**
To attend meetings as and when required.
To attend periodic business review meetings (1:1) with the Service Supervisor on agreed dates.
To promote the company in a positive manner with internal and external personnel or at any other
opportunity.

To ensure that personal conduct is always of a manner that reflects favourably on the company and
that a presentable appearance is maintained.
To ensure a good working environment is established to obtain the maximum commitment of staff.
To help identify and meet job related training needs in conjunction with the Service Supervisor.
Attend meetings and training courses as required.
Work efficiently and effectively with all peers and team members

**Benefits**:
Additional leave
Casual dress
Company events
Company pension
Cycle to work scheme
Discounted or free food
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay
Store discount

3036



  • Folkestone, United Kingdom World Duty Free Group Full time

    **Customer Service Assistant - Customer Service Advisor** **Location **- Eurotunnel (Folkestone) **Pay **- competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) **Contract **- 35 hours per week, plus overtime, permanent, full time **Working pattern** - 2 week shift pattern (Week 1: Monday,...


  • Folkestone, United Kingdom World Duty Free Full time

    Location: Folkestone (Eurotunnel) Position: Full Time **Salary**: Competitive hourly rate Benefits: Benefits - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Customer Service Assistant -...


  • Folkestone, United Kingdom World Duty Free Full time

    Location: Folkestone (Eurotunnel) Position: Full Time **Salary**: Competitive Hourly Rate Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Customer Assistant - Customer Service...


  • Folkestone, United Kingdom World Duty Free - WDF Full time

    Description clearer"> Customer Service Advisors have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion and enthusiasm for our luxurious products.  Your responsibilities will be to: Deliver an individualised world class service experience for every...


  • Folkestone, United Kingdom Inspired Gaming Group Full time

    To support the day to day operation of a licensed gaming venue. Welcoming customers, keeping the venue clean and tidy and carrying out any minor repairs across the machines, while reporting more serious ones. Handling any customer concerns and keeping the venue legal by challenging anyone under 25. Cash handling, while being responsible for floats daily....


  • Folkestone, United Kingdom Game Nation Full time

    We’re Game Nation, we’re the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we’re looking for talented people to join our business. We’re currently recruiting for full time Customer Service Team Members for our Folkestone venue. Flexibility and a passion for dealing with customers are vital for these...


  • Folkestone, Kent, United Kingdom World Duty Free - WDF Full time

    At World Duty Free, we are seeking a highly skilled Customer Service Assistant to join our team. As a Customer Service Assistant, you will play a vital role in delivering an exceptional customer experience, building rapport with our customers, and providing them with an enjoyable journey.Your Key Responsibilities:Deliver world-class service to every...


  • Folkestone, Kent, United Kingdom World Duty Free - WDF Full time

    At World Duty Free, we're looking for a talented Customer Service Assistant to join our team. As a Customer Service Assistant, you'll play a key role in delivering an exceptional customer experience, building rapport with our customers, and providing them with an enjoyable journey.Your Key Responsibilities:Deliver world-class service to every customer,...


  • Folkestone, Kent, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Role SummaryWe are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Folkestone, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key ResponsibilitiesCustomer Service: Greet and assist customers with product...


  • Folkestone, Kent, United Kingdom World Duty Free - WDF Full time

    About UsWorld Duty Free - WDF is a renowned luxury retail brand offering an exceptional shopping experience to millions of passengers worldwide.Job Title: Customer Service AssistantJob Summary:We are seeking a highly skilled and motivated Customer Service Assistant to join our team. As a Customer Service Assistant, you will be responsible for delivering...


  • Folkestone, Kent, United Kingdom Sainsbury's Full time

    About the Role:As a Services Assistant at Sainsbury's, you will be the friendly face of our store, providing exceptional customer service and ensuring a seamless shopping experience for our customers. You will be working in a fast-paced environment, handling customer queries, resolving issues, and providing assistance with transactions.Key...


  • Folkestone, Kent, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a Customer Service Advisor to deliver exceptional customer service and support the store's day-to-day operations in Folkestone, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...


  • Folkestone, Kent, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a highly skilled and customer-focused Sales and Service Advisor to join our team in Folkestone, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide exceptional customer service and assist customers...


  • Folkestone, Kent, United Kingdom Benchmarx Kitchens & Joinery Full time

    Job Role: We are seeking a highly motivated and customer-focused individual to join our team as a Sales Assistant. About the Role: As a Sales Assistant, you will be responsible for building relationships with customers, creating a personalized experience, and driving sales growth. You will work closely with our team to develop and implement marketing...


  • Folkestone, Kent, United Kingdom World Duty Free - WDF Full time

    At World Duty Free, we are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in delivering an exceptional customer experience, building rapport with our customers, and providing them with an enjoyable journey.Your Key Responsibilities:Deliver a world-class service experience for every...


  • Folkestone, United Kingdom Bigjigs Toys Ltd Full time

    Bigjigs Toys is a fast paced wooden toy wholesaler supplying a fantastic range of traditional toys into independent toy & gift shops and direct to consumers. Started in 1985 by Peter & Liz Ireland the company has grown from a garden shed outfit into a multinational operation supplying goods to shops in over 40 countries around the world. - Answering calls...


  • Folkestone, Kent, United Kingdom World Duty Free - WDF Full time

    At World Duty Free, we are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in delivering an exceptional customer experience, building rapport with our customers, and providing them with an enjoyable journey.Your Key Responsibilities:Deliver world-class service to every customer,...


  • Folkestone, Kent, United Kingdom World Duty Free - WDF Full time

    Key Responsibilities:Deliver exceptional customer service experienceMaximise sales opportunities through product knowledge and promotionsDemonstrate positive personal behaviours and a can-do attitudeWork collaboratively with the team to achieve operational standardsRequirements:Passion for working in a teamFlexibility to adapt to a fast-paced...

  • Services Assistant

    5 months ago


    Folkestone, United Kingdom Sainsbury's Full time

    **Location** - West Park Store, Sainsbury's Supermarkets Ltd Park Farm Retail Park, Folkestone, CT19 5GA **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 241044 Love food, variety and helping people? Joining our team as a Services Assistant could be the role for you!...


  • Folkestone, United Kingdom World Duty Free Full time

    Location: Folkestone (Eurotunnel) Position: Full Time **Salary**: Competitive Annual Salary Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts - Cash back plan) **Department...