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Digital Workplace Analyst

2 months ago

Bradford, Bradford, United Kingdom LG Technology Ltd Full time
Job Title: Digital Workplace Analyst

We are seeking a highly skilled Digital Workplace Analyst to join our team at LG Technology Ltd. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring seamless delivery of Digital Workplace services.

Key Responsibilities:
  • Provide first-level technical support to customers via various channels, including chat, email, and phone.
  • Perform remote troubleshooting and diagnostic tests to resolve issues efficiently.
  • Determine the best course of action based on customer queries and provide clear guidance.
  • Collaborate with internal teams to resolve complex issues and improve overall service quality.
  • Develop and maintain knowledge of IT products and services, including Microsoft products and BMC Software USMS Ticketing platform.
  • Stay up-to-date with industry trends and best practices to enhance technical expertise.
Requirements:
  • Previous experience in IT support or customer service roles.
  • Strong understanding of computer systems, security, and network administration.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Knowledge of Microsoft products, including Intune, Teams, Office 365, and OneDrive.
  • Experience with BMC Software USMS Ticketing platform and Microsoft Teams Room (MTR) hardware.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading technology company.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.