Customer Support Operations Supervisor
3 weeks ago
Join Our Team as a Customer Support Operations Supervisor
We are excited to present an opportunity for a Customer Support Operations Supervisor to become a vital part of our dynamic team at a prominent Consumer Goods organization.
In this role, you will be responsible for ensuring that our customers receive unparalleled service, playing a pivotal role in fostering positive relationships with clients who are considering or have purchased our products. Your focus will be on delivering exceptional support through various communication channels including phone, email, and chat.
Key Responsibilities:
- Lead the team in achieving the objectives set by the Customer Support Manager.
- Address customer inquiries promptly and effectively through multiple communication methods.
- Serve as an escalation point for customer complaints, ensuring they are handled with care.
- Oversee the equitable distribution of workload and the planning of daily schedules.
- Assist team members with their queries and challenges, escalating issues to the Customer Support Manager when necessary.
- Identify and report performance issues to the Customer Support Manager.
- Conduct quality control checks to ensure adherence to established procedures.
- Participate in weekly meetings with the Customer Support Manager to discuss areas requiring attention.
What We Offer:
- Competitive salary range of £30,000 - £35,000 plus a 5% bonus.
- Hybrid working model with a combination of in-office and remote work.
- Standard working hours from Monday to Friday, 9 AM to 5 PM.
- Comprehensive training on products and processes.
- Generous holiday allowance of 23 days per year plus bank holidays, increasing with tenure.
- Pension scheme.
- Private medical and dental coverage.
- Life assurance benefits.
We look forward to welcoming a dedicated professional who is passionate about delivering outstanding customer service and leading a team to success.
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