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IT Service Delivery Team Lead

2 months ago

Colchester, Essex, United Kingdom Fisher Jones Greenwood LLP Full time
About Fisher Jones Greenwood LLP

Fisher Jones Greenwood Solicitors is a leading law firm that provides exceptional customer service and expert legal advice to its clients.

The Role

We are seeking an experienced IT Services Team Lead to oversee the day-to-day IT service delivery and support for our organization. The ideal candidate will align with our current and future business requirements and objectives while managing 1st and 2nd line support engineers.

  • Align IT Services with business requirements and objectives
  • Manage daily IT service delivery for Fisher Jones Greenwood LLP
  • Supervise and lead 1st and 2nd line support engineers
  • Work closely with the Head of IT Service Delivery on strategic initiatives

Key Responsibilities

  • Windows Server administration
  • DNS, DHCP, and Active Directory management
  • M365/Entra implementation and administration
  • Group Policy / InTune configuration and management
  • Basic Linux services
  • TCP/IP networking and routing
  • VOIP PBX
  • Infrastructure management
  • Cybersecurity best practices
  • Office 365 suite administration
  • Windows desktop/AVD support and management

Requirements

  • Experience in IT infrastructure management
  • Strong understanding of data regulations and GDPR compliance
  • Proficiency in end-user applications, including the Office 365 suite
  • Experience with Windows desktop administration and support
  • Knowledge of cybersecurity principles and practices
  • Excellent leadership and team management skills
  • Strong problem-solving and analytical abilities
  • Effective communication skills, both written and verbal
  • Ability to prioritize and manage multiple projects simultaneously

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment
  • 25 days annual leave
  • Day off for birthday or wellbeing day
  • 4% pension contribution
  • Healthcare cashplan
  • Life assurance
  • Income protection
  • Access to flexible benefits portal