Senior Compliance Coordinator

2 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Paradigm Housing Full time

Paradigm Housing is seeking a seasoned professional to lead the Compliance Works & Repairs team. As a Senior Compliance Coordinator, your primary focus will be to ensure exceptional customer experience through effective management of multiple work streams, schedules, and contractor jobs.

Key Responsibilities:

  • Collaborate with the Team Leader to oversee the team's performance, provide constructive feedback, and contribute to annual performance evaluations
  • Support the team in achieving service objectives by offering guidance, direction, and auditing daily tasks
  • Optimize repairs scheduling services to ensure efficiency
  • Work closely with front-line repairs customer services and technicians to deliver outstanding service quality

Requirements:

  • Proven ability to lead, plan resources, set targets, and monitor performance
  • Strong understanding of repairs scheduling services
  • Commitment to delivering exceptional service
  • Analytical skills to provide insightful reports
  • Advanced communication skills
  • Excellent organizational skills to effectively manage workload and meet deadlines

About Paradigm Housing: We are a Best Companies accredited organization dedicated to employee engagement and wellbeing. Our benefits package includes holidays, pension scheme, annual bonus potential, family-friendly policies, health cash plan, professional sponsorship scheme, remote hybrid working, paid volunteer days, and modern offices with free parking.



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