Claims Specialist

4 weeks ago

Birmingham, Birmingham, United Kingdom Howden Group Holdings Full time

Who are we?

Howden is a collective – a group of talented and passionate individuals from around the globe. Together, we have redefined the landscape of insurance. Our unity is driven by a shared passion and a no-limits mindset, with our strength rooted in our ability to collaborate as a powerful international team comprising 18,000 employees across over 100 countries.

People join Howden for various reasons, but they remain for the same one: our culture. It distinguishes us and is the reason our employees have consistently turned down headhunters. Regardless of your priorities – work/life balance, career advancement, sustainability, or volunteering – you will find like-minded individuals driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance is not merely our business – it is our identity. We assist our clients in navigating the intricate landscape of commercial risk. We recognize the diverse needs of businesses, from large corporations to emerging ventures, meticulously crafting tailored solutions that empower them to manage uncertainty and achieve sustained growth. Our extensive expertise in commercial insurance enables us to safeguard clients' assets and fuel their progress. When our clients thrive, we celebrate their success; when challenges arise, we provide steadfast support.

We have an exceptional opportunity for a Claims Specialist to join our Birmingham team. In this role, you will be instrumental in delivering comprehensive and efficient claims services to our clients. With your proven expertise in commercial claims management, you will have the autonomy to oversee a portfolio of claims from inception to resolution, ensuring optimal outcomes for our customers.

The Role:

  • Manage commercial claims from initiation to conclusion, showcasing your knowledge of insurance policies, coverage types, and claims procedures. Your precise evaluation and processing of claims within established timelines will ensure the seamless resolution of each case.
  • Work closely with various teams within our organization and external partners to facilitate timely and effective claims resolution. Your strong communication and coordination skills will be vital in achieving favorable outcomes.
  • Utilize your analytical abilities to assess claims data, identify trends, and develop strategies to mitigate risk, enhance our overall claims management processes, and reduce claim frequency.
  • Cultivate positive relationships with clients, brokers, insurers, and industry partners, dedicating yourself to enhancing customer satisfaction. Your commitment to exceptional service will bolster our reputation in the industry.
  • Stay informed about industry trends, regulatory changes, and emerging technologies to drive innovation in our claims handling processes. Your proactive approach will empower us to make informed decisions and continuously improve our services.
  • Prepare reports and presentations that highlight key performance indicators, demonstrating your ability to effectively communicate complex information to various stakeholders.
  • Conduct on-site assessments in the event of a loss, investigating circumstances and constructing robust claims that lead to swift and favorable resolutions.
  • Negotiate with insurers to secure the most advantageous settlement terms under the policy, showcasing your advocacy skills and commitment to achieving optimal outcomes.

Knowledge:

  • A strong understanding of commercial insurance policies, coverage types, and claims procedures is essential for this role.
  • Experience in brokerage is crucial to ensure a comprehensive understanding of the industry.
  • Your expertise in client relationship management is vital for building and maintaining positive connections with our clients.
  • A grasp of general and legal principles of insurance will further enhance your effectiveness in this position.
  • Familiarity with relevant regulatory and legal frameworks is important to ensure compliance and adherence to industry standards.

Skills:

  • Your exceptional analytical, problem-solving, and decision-making skills are critical for effectively managing claims.
  • Excellent communication, negotiation, and interpersonal skills are essential for maintaining relationships with various stakeholders.
  • A customer-focused approach will be instrumental in delivering outstanding service to our clients.
  • Your ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment will contribute to your success in this role.
  • Confidence, assertiveness, and resilience under pressure will enable you to navigate complex situations with ease.
  • Your experience in providing care, emotional support, guidance, and reassurance to clients in challenging situations is highly valued.

Qualifications:

  • GCSE Maths and English (or equivalent) are required for this role.
  • A level qualification is desirable.
  • Possession of CII & CILA certifications is considered an asset.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no singular 'Howden type.' Instead, we seek individuals who share our values:

  • Our successes have stemmed from those brave enough to explore new avenues.
  • We support one another in both the small everyday moments and the larger challenges.
  • We are determined to make a positive impact at work and beyond.

Reasonable adjustments

We are committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. In addition to standard adjustments such as software, IT, and office setups, we can also accommodate changes such as flexible hours or hybrid working arrangements.

If you are intrigued by this role but have some reservations about whether it is the right fit for you, we encourage you to submit your application – if your profile aligns with the role's criteria, we will reach out to assist you in making any necessary reasonable adjustments.

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