Claims Specialist

6 days ago

Birmingham, Birmingham, United Kingdom Howden Group Holdings Full time

Who are we?

Howden is a collective – a group of talented and passionate individuals from around the globe. Together, we have pushed the boundaries of insurance. We are united by a shared passion and a no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn't just what we do – it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect clients' assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We have an exceptional opportunity for a Claims Specialist to join our Birmingham team. As a Claims Specialist, you will play a vital role in delivering detailed and efficient claims service to our clients. With your proven expertise in commercial claims handling, you will have the autonomy to manage a portfolio of claims from start to finish, ensuring the best possible outcome for our customers.

The Role:

  • Manage commercial claims from initiation to resolution, demonstrating your expertise in insurance policies, coverage types, and claims procedures. Your accurate evaluation and processing of claims within specified timelines and guidelines will ensure the smooth resolution of each claim.
  • Collaborate closely with various teams within our organization and external partners to facilitate timely and efficient claims resolution. Your strong communication and coordination skills will be key in achieving positive outcomes.
  • Utilize your analytical skills to assess claims data, identify trends, and develop strategies to mitigate risk, enhance our overall claims management processes, and decrease claim frequency.
  • Build and maintain positive relationships with clients, brokers, insurers, and industry partners, dedicating yourself to improving customer satisfaction. Your commitment to excellent service will strengthen our reputation in the industry.
  • Stay informed about industry trends, regulatory changes, and emerging technologies to drive innovation in our claims handling processes. Your proactive approach will enable us to make informed decisions and continuously improve our services.
  • Present reports and presentations that highlight key performance indicators, demonstrating your ability to effectively communicate complex information to various stakeholders.
  • Conduct on-site visits to clients in the event of a loss, investigating circumstances and building robust claims that lead to swift and favorable conclusions.
  • Negotiate with insurers to secure the best possible settlement terms under the policy, showcasing your advocacy skills and commitment to achieving optimal outcomes.

Knowledge:

  • Strong understanding of commercial insurance policies, coverage types, and claims procedures is essential for this role.
  • Brokerage experience is a must-have to ensure comprehensive comprehension of the industry.
  • Your expertise in client relationship management is crucial in building and maintaining positive connections with our clients.
  • Understanding of general and legal principles of insurance will further enhance your effectiveness in this role.
  • Familiarity with relevant regulatory and legal frameworks is important to ensure compliance and adherence to industry standards.

Skills:

  • Your exceptional analytical, problem-solving, and decision-making skills are important for effectively handling claims.
  • Excellent communication, negotiation, and interpersonal skills are important for effectively maintaining relationships with different individuals involved.
  • A customer-focused approach will be instrumental in delivering exceptional service to our clients.
  • Your ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment will contribute to your success in this role.
  • Confidence, assertiveness, and resilience under pressure will enable you to navigate complicated situations with ease.
  • Your experience in providing care, offering emotional support, guidance, and reassurance to clients in difficult or distressing situations is highly valued.

Qualifications:

  • GCSE Maths and English (or equivalent) are required for this role.
  • A level qualification is desirable.
  • Possession of CII & CILA certifications is considered an asset.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

  • Our successes have all come from someone brave enough to try something new.
  • We support each other in the small everyday moments and the bigger challenges.
  • We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application – if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

  • Lead Liability Claims Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Exchange Street Claims & Financial Services Full time

    Position Overview Role: Lead Liability Claims Specialist Location: Midlands (East & West) Qualifications: ACII About the Role Our esteemed client is seeking a Lead Liability Claims Specialist (ACII) to oversee a dedicated team of claims adjusters. This role involves managing a diverse portfolio of Employer's Liability (EL) and Public Liability (PL) claims,...

  • Lead Liability Claims Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Exchange Street Claims & Financial Services Full time

    Position Overview Role: Lead Liability Claims Specialist Location: Midlands (East & West) Qualifications: ACII Certification About the Role Our esteemed client is seeking a Lead Liability Claims Specialist to oversee a dedicated team of claims adjusters. This role involves managing a diverse portfolio of Employer's Liability (EL) and Public Liability (PL)...

  • Property Claims Specialist

    1 week ago

    Birmingham, Birmingham, United Kingdom Exchange Street Claims & Financial Services Full time

    **Job Summary**As a Domestic Property Claims Handler at Exchange Street Claims & Financial Services, you will be the primary point of contact for policyholders dealing with property damage claims. Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers.**Key...

  • Fraud Investigator

    4 days ago

    Birmingham, Birmingham, United Kingdom Exchange Street Claims ltd Full time

    Job SummaryWe are seeking a highly skilled Fraud Investigator to join our team at Exchange Street Claims ltd. As a key member of our claims department, you will play a critical role in identifying, investigating, and preventing fraudulent property claims.Key ResponsibilitiesClaims Analysis: Conduct thorough analysis of claims data to identify potential...

  • Fraud Investigator

    4 days ago

    Birmingham, Birmingham, United Kingdom Exchange Street Claims ltd Full time

    Job SummaryWe are seeking a highly skilled Fraud Investigator to join our team at Exchange Street Claims ltd. As a key member of our claims department, you will play a critical role in identifying, investigating, and preventing fraudulent property claims.Key ResponsibilitiesClaims Analysis: Conduct thorough analysis of claims data to identify potential...

  • Claims Data Analyst

    3 days ago

    Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a highly skilled Claims Analyst to join our team on a hyper-hybrid basis. As a Claims Analyst, you will be responsible for analyzing large data sets from multiple sources to provide accurate and timely claims analytics to internal and external stakeholders.Key ResponsibilitiesAnalyze and interpret...

  • Claims Data Analyst

    3 days ago

    Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a highly skilled Claims Analyst to join our team on a hyper-hybrid basis. As a Claims Analyst, you will be responsible for analyzing large data sets from multiple sources to provide accurate and timely claims analytics to internal and external stakeholders.Key ResponsibilitiesAnalyze and interpret...

  • Claims Specialist

    4 days ago

    Birmingham, Birmingham, United Kingdom MBA Full time

    Job Opportunity at MBAAbout the RoleWe are seeking a highly motivated and experienced Claims Specialist to join our Liability team at MBA. As a Claims Specialist, you will play a critical role in managing a mixed portfolio of Liability claims, ensuring SLA compliance, and contributing to KPI targets.Key ResponsibilitiesManage a diverse portfolio of Liability...

  • Claims Specialist

    5 days ago

    Birmingham, Birmingham, United Kingdom MBA Full time

    Job Opportunity at MBAAbout the RoleWe are seeking a highly motivated and experienced Claims Specialist to join our Liability team at MBA. As a Claims Specialist, you will play a critical role in managing a mixed portfolio of Liability claims, ensuring SLA compliance, and contributing to KPI targets.Key ResponsibilitiesManage a diverse portfolio of Liability...

  • Claims Resolution Specialist

    4 days ago

    Birmingham, Birmingham, United Kingdom IPS Group Full time

    About the RoleWe are seeking an experienced Claims Resolution Specialist to join our expanding Motor Claims team at IPS Group.As a Claims Resolution Specialist, you will be responsible for handling a varied case load predominantly consisting of Motor Personal Injury and Credit Hire claims.This role is ideal for someone looking to take the next step in their...

  • Claims Resolution Specialist

    5 days ago

    Birmingham, Birmingham, United Kingdom IPS Group Full time

    About the RoleWe are seeking an experienced Claims Resolution Specialist to join our expanding Motor Claims team at IPS Group.As a Claims Resolution Specialist, you will be responsible for handling a varied case load predominantly consisting of Motor Personal Injury and Credit Hire claims.This role is ideal for someone looking to take the next step in their...

  • Claims Support Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Stride Resource Management Ltd Full time

    Claims Support Specialist RoleStride Resource Management Ltd is in search of a Claims Support Specialist to become a vital part of their Major and Complex Loss (M&CL) Team. In this position, you will provide essential assistance to M&CL Adjusters, managing a variety of administrative responsibilities and engaging with clients and contractors.Schedule...

  • Claims Recovery Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom MPJ Recruitment Ltd Full time £24,000 - £27,000

    Motor Claims Intervention SpecialistCompensation: £24,000 to £27,000 plus performance-related bonus (up to 15% of annual salary)Working Schedule: Monday to Friday, with flexibility to operate between 8am and 8pm, including one Saturday each month from 9am to 3pm.About UsMPJ Recruitment Ltd is proud to represent a dynamic and innovative organization...

  • Claims Resolution Specialist

    22 hours ago

    Birmingham, Birmingham, United Kingdom IPS Group Full time

    Job Summary:IPS Group is seeking an experienced Claims Resolution Specialist to join their Motor Claims team. As a Claims Resolution Specialist, you will be responsible for handling a varied case load of Motor Personal Injury and Credit Hire claims.Key Responsibilities:Manage claims from inception to resolution, ensuring timely and cost-effective...

  • Claims Resolution Specialist

    20 hours ago

    Birmingham, Birmingham, United Kingdom IPS Group Full time

    Job Summary:IPS Group is seeking an experienced Claims Resolution Specialist to join their Motor Claims team. As a Claims Resolution Specialist, you will be responsible for handling a varied case load of Motor Personal Injury and Credit Hire claims.Key Responsibilities:Manage claims from inception to resolution, ensuring timely and cost-effective...

  • Claims Specialist

    6 days ago

    Birmingham, Birmingham, United Kingdom Howden Group Holdings Full time

    Who are we? Howden is a collective – a group of talented and passionate individuals from around the globe. Together, we have pushed the boundaries of insurance. We are united by a shared passion and a no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100...

  • Claims Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Howden Group Holdings Full time

    Who are we? Howden is a collective – a group of talented and passionate individuals from around the globe. Together, we have pushed the boundaries of insurance. We are united by a shared passion and a no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100...

  • Claims Specialist

    6 days ago

    Birmingham, Birmingham, United Kingdom Howden Group Holdings Full time

    Who are we? Howden is a collective – a group of talented and passionate individuals from around the globe. Together, we have pushed the boundaries of insurance. We are united by a shared passion and a no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100...

  • Claims Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Howden Group Holdings Full time

    Who are we? Howden is a collective – a group of talented and passionate individuals from around the globe. Together, we have pushed the boundaries of insurance. We are united by a shared passion and a no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100...

  • Claims Data Analyst

    14 hours ago

    Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly skilled Claims Analyst to join our team at Hays Specialist Recruitment Limited. As a Claims Analyst, you will be responsible for analyzing and interpreting large data sets to identify trends and insights that will inform business decisions.Key ResponsibilitiesAnalyze and interpret large data sets to identify trends and...