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About the Role
The Inside Sales Team Leader is a key position at AQA, responsible for driving business growth through proactive customer engagement, effective lead generation, and lead follow-up. This role plays a crucial part in supporting the field sales team by managing initial customer interactions and nurturing leads.
Key Responsibilities
- Team Leadership
- Manage a team of Account Management Executives and Sales Development Representatives.
- Quality Assurance
- Ensure consistent high-quality delivery through monitoring and training.
- Process Management
- Maintain and improve processes for efficiency and effectiveness.
- Performance Management
- Conduct check-ins, performance reviews, providing feedback and support.
- Data Analysis
- Use management reports to review team performance.
- Project Participation
- Engage in strategic and tactical projects as needed.
Requirements
- Experience
- Proven experience in a B2B inside sales environment.
- CRM Knowledge
- Familiarity with web-based CRM systems.
Benefits
- Generous Leave
- Start with 25 days of annual leave, growing to 30 days, plus additional Christmas and New Year's leave.
- Health Coverage
- Enjoy private medical insurance through Bupa, covering all conditions from day one.
- Wellbeing Support
- Access the cycle-to-work scheme, gym discounts, and mental health resources.
- Pension
- Benefit from up to 11.5% employer pension contributions.
- Flexible Work
- Enjoy a balanced 35-hour work week with flexible hours. Office attendance is approximately two days a week, occasionally more, with some travel between offices.
