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Claims Leadership and Operations Expert

2 months ago

Gloucester, Gloucestershire, United Kingdom Thistle Insurance Services Full time
Job Description

Job Title: Claims Manager

Company: Thistle Insurance Services

Location: Remote (with occasional office visits)

Job Type: Full-time

About the Role:

We are seeking an experienced Claims Manager to join our team at Thistle Insurance Services. As a Claims Manager, you will be responsible for managing and supporting the Claims Department to deliver a first-class Claims journey for our customers.

Key Responsibilities:

  • Claims Management: Ensure the team is continually supported, coached, and developed to deliver a consistently exceptional service and a seamless Claims journey for our customers.
  • Performance Management: Manage performance indicators, service targets, and ensure the team is consistently adhering to company policies, procedures, and standards.
  • Relationship Management: Develop and maintain effective relationships with insurers and internal stakeholders, providing insight into Claims performance, including acceptance, settlement, and declinature rates, handling times, and telephony response times.
  • Reporting and Analysis: Provide, track, and maintain regular reporting and insight into overall Claims performance and adherence to Consumer Duty principles.
  • Escalation and Resolution: Act as the escalation point for authorisations, complaints, and fraud identification.
  • Team Leadership: Conduct effective team meetings and monthly 121s to discuss wellbeing, performance, and to support personal development.
  • Audit and Compliance: Lead and manage internal and external Claims audits, providing the relevant data and oversight, responding promptly to any associated actions.
  • Continuous Improvement: Champion continuous improvement, aspiring to optimise service, standards, and team engagement.
  • Technology and Innovation: Innovate service and standards with the use of new technology to drive customer experience, efficiency, and overall standards.

Requirements:

  • Experience: Minimum of 2 years experience working in a Claims Management role.
  • Knowledge and Skills: Strong understanding of Claims processes and procedures, strong understanding of Insurance, clear understanding of Consumer Duty Principles, detailed knowledge of loss and damage Claims, proven leadership skills, ability to influence and manage both teams and stakeholders, able to simplify complexity, good understanding of Microsoft Office, especially Excel, confident presenting to varying levels of seniority, attentive to detail and accuracy, and the ability to develop others.

What We Offer:

  • Competitive Salary: A competitive salary package that reflects your experience and skills.
  • Benefits Package: A comprehensive benefits package that includes competitive holiday allowance, death in service benefit, company pension scheme, generous maternity and paternity leave packages, flexible benefits package, and a range of discounts and perks.
  • Professional Development: Opportunities for professional development and growth within the company.
  • Work-Life Balance: A flexible working policy that supports work-life balance and allows you to manage your workload effectively.

Why Join Us:

Thistle Insurance Services is a dynamic and growing company that values its employees and provides a supportive and inclusive work environment. We are committed to improving our environmental impact and reducing our carbon footprint. If you are a motivated and experienced Claims Manager looking for a new challenge, we would love to hear from you.