Store Operations Manager
7 days ago
About Gong cha Newcastle
We're looking for a skilled Store Manager to join our team at Gong cha Newcastle. As a Store Manager, you'll be responsible for leading our store operations, developing a routine for opening and closing, and ensuring efficient functioning of the store.
Main Responsibilities
- Managing and overseeing store operations, including managing the sales floor and providing maximum profitability
- Implementing human resource duties, including training, managing schedules, assigning responsibilities, and setting sales quotas and performance management based on metrics
- Administrating accounting functions, meeting sales and financial targets, managing the budget, and controlling inventory
- Enforcing exceptional customer service, setting criteria for staff, establishing security and safety measures, and ensuring health and safety compliance
- Managing loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels, and handling broken or damaged merchandise
Key Skills
- Coaching skills to train, mentor, and motivate staff on company standards, effective sales techniques, and product knowledge
- Product display creation skills and cleanliness to maintain a presentable store image
- Excellent communication and interpersonal skills to deal with people and companies, problem solve, and relay staff duties and instructions
- Exceptional decision-making and problem-solving skills to make quick decisions, deal with staff or vendor problems, and resolve conflict
- Customer service skills to help generate marketing programs to increase sales and retain a customer base
- Good understanding of maths and analytic knowledge to generate financial records and properly manage cash and budgets
Requirements
- 1 year of store management experience
- Excellent leadership and communication skills
- Ability to work in a fast-paced environment
- Strong analytical and problem-solving skills
What We Offer
We offer a competitive salary, opportunities for career growth and development, and a dynamic work environment.
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