Store Operations Manager

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Gong cha Newcastle Full time

About Gong cha Newcastle

We're looking for a skilled Store Manager to join our team at Gong cha Newcastle. As a Store Manager, you'll be responsible for leading our store operations, developing a routine for opening and closing, and ensuring efficient functioning of the store.

Main Responsibilities

  • Managing and overseeing store operations, including managing the sales floor and providing maximum profitability
  • Implementing human resource duties, including training, managing schedules, assigning responsibilities, and setting sales quotas and performance management based on metrics
  • Administrating accounting functions, meeting sales and financial targets, managing the budget, and controlling inventory
  • Enforcing exceptional customer service, setting criteria for staff, establishing security and safety measures, and ensuring health and safety compliance
  • Managing loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels, and handling broken or damaged merchandise

Key Skills

  • Coaching skills to train, mentor, and motivate staff on company standards, effective sales techniques, and product knowledge
  • Product display creation skills and cleanliness to maintain a presentable store image
  • Excellent communication and interpersonal skills to deal with people and companies, problem solve, and relay staff duties and instructions
  • Exceptional decision-making and problem-solving skills to make quick decisions, deal with staff or vendor problems, and resolve conflict
  • Customer service skills to help generate marketing programs to increase sales and retain a customer base
  • Good understanding of maths and analytic knowledge to generate financial records and properly manage cash and budgets

Requirements

  • 1 year of store management experience
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills

What We Offer

We offer a competitive salary, opportunities for career growth and development, and a dynamic work environment.



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