Store Operations Manager
2 months ago
**About Us**
END. is a leading technology-driven retailer that specializes in luxury and contemporary menswear, as well as exclusive sneaker drops. We pride ourselves on delivering a first-class customer experience, which has underpinned our success.
**Our Story**
We have evolved over the last 18 years into a forward-thinking and inspirational menswear company, with a global audience and fresh products hitting our website daily. Our online business is complemented by our industry-leading retail stores in the UK and Milan.
**The Role**
We are seeking an ambitious and energetic individual to join our Newcastle Retail Store as an Assistant Manager. The successful candidate will be responsible for assisting the store manager in the operating manner of their choice, exhibiting continuity in all operations.
**Key Responsibilities**
- Assist the store manager in the operating manner of their choice, exhibiting continuity in all operations.
- Positioned to be ready to assist with and take over full managerial tasks as necessary.
- Be familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures.
- Ensure the full team is equipped with knowledge relevant to the industry and the specific product END. represents.
- Lead the team in excellence of service through outwardly displaying exemplary service techniques.
- Drive the store sales through personally and effectively motivating the team to achieve and exceed set budgets and sales targets.
- Identify opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
- Ensure that the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards, utilising floorplans, replenishing stock and following VM guidelines.
- Financial accountability in supporting the Store manager in managing wage to sales budget, shrinkage and revenue.
- Maintain workplace safety and provide a healthy environment for staff and customers.
**What You'll Be Able to Demonstrate**
**Skills and Experience**
- You must display a diverse and broad skill base in business management.
- Ambition within the Retail Function – we want to develop you into a successful Store Manager.
- Prepared and energised to put in the necessary effort to help make the business a success.
- A genuine love for your work and the Industry you are in.
- You must be charismatic with an energy that entices people.
- You should be able to demonstrate excellent written and verbal communication skills.
**What We Can Offer You**
- 30 days holiday (including bank holidays)
- Company pension scheme
- Generous staff discount
- Opportunities for professional development and career progression
- Health Cash Plan
- Cycle-to-work scheme
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