Store Operations Manager
7 days ago
We are seeking a highly skilled and motivated individual to join our team as a Store Operations Manager at our Metro Centre store in Newcastle.
As a key member of our team, you will be responsible for ensuring the smooth operation of the store, providing exceptional customer service, and leading a team of stylists to achieve sales targets and deliver an outstanding customer experience.
Key Responsibilities- Oversee and manage the day-to-day operations of the store, including inventory management, visual merchandising, and store maintenance.
- Lead and develop a team of stylists, providing coaching, guidance, and support to ensure they have the skills and knowledge to deliver exceptional customer service and achieve sales targets.
- Work closely with the management team to develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance the overall customer experience.
- Manage and maintain accurate records, reports, and data to inform business decisions and drive performance improvement.
- Collaborate with the specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
- Develop and implement floor plans and rotas independently, setting the store up for success for the day.
- Proven experience in a retail management role, with a strong track record of delivering sales growth and improving customer satisfaction.
- Excellent leadership and communication skills, with the ability to motivate and develop a team of stylists.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions.
- Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
- Knowledge of fashion and retail industry trends, with a passion for delivering an exceptional customer experience.
AllSaints is a global fashion brand that is committed to delivering an exceptional customer experience. We are passionate about fashion, music, and art, and we strive to create a work environment that is inspiring, inclusive, and fun.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and talented individual who is passionate about delivering an exceptional customer experience, we would love to hear from you.
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