Photocopier Service Technician

1 month ago

Taunton, Somerset, United Kingdom Concept Resourcing Full time
Job Title: Photocopier Service Technician

Concept Resourcing is seeking a skilled Photocopier Service Technician to join our team. As a Field Service Engineer, you will be responsible for the service and maintenance of high-end Photocopiers and MFP devices.

Key Responsibilities:
  • Maintain and repair a full range of MFP and Production Print equipment in line with technical specifications.
  • Attend to field technical calls at client premises, responding to requests within targeted response times and fixing products efficiently.
  • Ensure accurate technical records are maintained via PDA service support tools and communication with call control.
  • Organise and maintain a suitable vehicle or onsite spare parts kit to minimise Return to Fit RTF calls.
  • Maintain and manage cloud-based digital document repository access via regular online synchronisation of provided laptop tools.
  • Ensure company vehicles are maintained in line with published procedures and kept clean and presentable.
  • Maintain accurate work expense records and submit these, along with receipts, at required times.
  • Attend technical training courses, seminars, and online training modules to maintain technical skills and product awareness.
  • Liaise and cooperate with other departments to promote efficient operational service.
Person Specification:
  • Competent technician with extensive experience of repairing and maintaining colour and monochrome MFP devices.
  • Connectivity experience, including installing print drivers and connecting basic printers to simple networks.
  • High level of competency in diagnostic fault finding.
  • DBS and SC Vetting will be a mandatory requirement for this role.
Desirable:
  • Advanced IT networking and connectivity experience, including setting up network scanning and full MFP installation on print servers.
Behaviours:
  • Demonstrate a calm, unflustered attitude and diplomatic approach.
  • Adhere to all client processes and procedures while working on and attending site.
  • Analytical problem-solving approach to difficult situations.
  • Good communication and interpersonal skills.
  • Full, clean driving licence.
Package:
  • Up to £32,000.
  • 25 days + BH.
  • Company car + fuel or car allowance.
  • Contributory pension scheme 5%.
  • Sick pay scheme.
  • Death in Service.
  • Healthcare.

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