Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at MSI Reproductive Choices. As a key member of our Global Information Services team, you will provide 2nd line technical support and expertise to multiple technology areas, including global bespoke and in-house developed applications, Microsoft cloud applications, and systems integrations reporting tools.
Key Responsibilities:- Provide technical support and expertise to multiple technology areas, including global bespoke and in-house developed applications, Microsoft cloud applications, and systems integrations reporting tools.
- Engage closely with the Senior Applications Manager (Frontline Applications) to propose applications improvements through development, support scaleup implementations, and lead continuous reporting improvement to enable data-driven support for country programs.
- Work closely with other members of the Global Information Services team to help prioritize issues/responses to all tickets raised.
- Demonstrate problem-solving and troubleshooting skills, with the ability to communicate effectively with technical and non-technical colleagues.
- Collaborate within a team environment to provide end-user support, including call logging, call resolution, and updating knowledge base/FAQs.
- Demonstrable capability of understanding and supporting in-house developed applications.
- Proven understanding and use of Microsoft Dynamics (D365) and Microsoft Power Platform.
- Demonstrable understanding of Microsoft SQL Server.
- Exposure to application development using C#,.Net environment.
- Exposure to Cloud Computing.
- Able to communicate effectively with technical and non-technical colleagues.
- Fluent in English, both written and verbal.
- Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures.
- Demonstrate problem-solving and troubleshooting skills.
- Ability to collaborate within a team environment.
- Have provided end-user support, including call logging, call resolution, and updating knowledge base/FAQs.
- Microsoft Dynamics (D365) and Microsoft Power Platform.
- Microsoft Azure, Google/Azure Cloud, and/or support.
- Demonstrable experience working with Microsoft Cloud Solutions.
- Experience with Microsoft SQL Server.
- Proven knowledge of scripting tools for data manipulation as well as C# and.Net environment.
- Experience in Telephony PABX or PBX systems or equivalent (as an advantage).
- Any SQL Server or equivalent.
- Awareness of ITIL and ITSM best practice.
- Demonstratable capability of understanding and supporting in-house developed applications.
- Demonstratable understanding of Microsoft SQL Server.
- Proven understanding and use of Microsoft Dynamics (D365).
- Exposure to application development using C#,.Net environment (Share GitHub account).
- Bachelor's Degree in Computer Science or equivalent.
- Microsoft Certified Solution Developer certification, Dynamics CRM certification, or equivalent.
- 4+ years working in IT or Information Systems with 1+ year working as an Application Support capacity.
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