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Building Team Leader Commercial

2 months ago

Portsmouth, Portsmouth, United Kingdom Checkatrade Full time

About the Role

Collections Team Leader

We're seeking a seasoned Collections Team Leader to join our team at Checkatrade. As a key member of our operations team, you'll be responsible for leading a team of Collection Officers in delivering high levels of performance and balancing debt resolution with member retention targets.

Key Responsibilities

  1. Lead a team of Collection Officers in achieving debt resolution and member retention targets.
  2. Develop and implement effective collection strategies to reduce overall debt levels.
  3. Collaborate with the Income Manager and wider collections team to drive business growth and minimize bad debt.
  4. Coach and develop Collection Officers to improve their skills and performance.

Requirements

  1. Previous experience as a Team Leader in departments such as Collections, Customer Service, Retentions, or similar.
  2. Strong commercial acumen and ability to analyze data to inform decision-making.
  3. Excellent leadership and communication skills, with the ability to build rapport with stakeholders from other departments.

What We Offer

As a Collections Team Leader at Checkatrade, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.