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Customer Service Expert
2 months ago
About the Role
We are seeking a highly skilled and experienced professional to join our team as a Customer Service Expert. As a key member of our banking operations team, you will be responsible for providing exceptional customer service while resolving more complex customer needs and requests.
Key Responsibilities
- Provide customer service through various communication channels, including chat, email, and phone.
- Execute customer service requirements to resolve more complex, specific customer needs, and provide a unique, personalized resolution for each case.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Identify areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolve specific customer inquiries and issues related to the bank's products and services, including account balances, transactions, and payments.
- Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Identify industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
Requirements
- Experience of working in a customer-obsessed role, preferably from a Business to Business perspective.
- Excellent written and verbal communication skills.
- Ability to multitask multiple online chat sessions.
- Ability to use IT systems and associated applications.
- Ability to take ownership of complaints and complex issues.
What We Offer
As a Customer Service Expert at Barclays Bank PLC, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to provide exceptional customer service while resolving complex customer needs. You will be part of a team that is committed to delivering high-quality customer care and will have the opportunity to develop your skills and expertise in a supportive and collaborative environment.
