Lead IT Support Analyst

3 weeks ago

Gloucestershire, United Kingdom AD WARRIOR Full time

Position: Senior IT Service Desk Analyst

Location: Cirencester, GL7 6JS (with some work in other University locations required)

Salary: £28,759 – 33,965 per annum depending on experience

Hours: Permanent, full-time (35 hours per week)

The University has a long-standing reputation in agricultural education, recognized globally for its industry connections and innovative courses tailored to the evolving land-based sector. The Digital Operations team, part of the Digital Innovation Directorate, integrates Library and IT support expertise to foster digital advancements throughout the University, enhancing the experience of academic staff and enriching both face-to-face and online learning.

Role Overview

The Senior IT Service Desk Analyst plays a pivotal role within the team, providing high-quality IT and audio-visual support services to the University community. This includes logging and managing requests and incidents in line with established service level agreements. The analyst will oversee the team's workload, deliver second-line support, and escalate issues to the Digital Operations Manager or Digital Architecture team as necessary, while ensuring timely progress and resolution of all service tickets.

This position reports directly to the Digital Operations Manager. While there are no direct line management responsibilities, the role involves oversight of a small team, which includes an IT Service Desk Analyst and a Junior IT Service Desk Analyst.

Required Skills and Qualifications

  • Proven experience in supporting software and hardware installations
  • Demonstrated ability to investigate, identify, and resolve issues promptly
  • Excellent communication skills
  • Strong practical and theoretical understanding of digital systems

Employee Benefits

The University is situated in a picturesque environment and offers a comprehensive range of employee benefits, including:

  • A standard 35-hour work week
  • Generous annual leave of 30 days plus bank holidays (pro rata for part-time roles)
  • Pension scheme
  • Complimentary and guaranteed parking on campus, along with a free shuttle service during semester time
  • Discounted dining options
  • Access to discounted on-site gym facilities
  • Complimentary library services
  • Employee assistance programs
  • Occupational health and counseling services
  • Cycle to work scheme
  • Opportunities for professional development

Application Process

If you believe you possess the necessary qualifications and are interested in contributing to the University, please follow the application instructions on their website.

The University is committed to equal opportunities and encourages applications from candidates of diverse backgrounds.

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