Station Team Leader
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Part Time Station Team Leader at Scarborough train station.
As a key member of our Customer Experience team, you will play a vital role in ensuring that our customers receive exceptional service and support.
Key Responsibilities:
- Provide excellent customer service and support to customers at the ticket office and on the platform.
- Ensure that customers are informed about service information, including train and platform changes.
- Supervise and manage a team of customer-facing staff to ensure that they are providing high-quality service.
- Manage absence, performance, and recruitment activities within the team.
- Develop and implement training programs to enhance customer service skills.
What We Offer:
- Competitive salary paid on a 4-weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year of service.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week.
- Option to join the Railway Pension Scheme with significant employer contributions.
- High street and lifestyle discounts, plus a cycle to work scheme.
At TransPennine Express, we are committed to helping our customers reach their full potential. We offer a dynamic and supportive work environment that allows our employees to grow and develop their skills.
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