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Trafford, United Kingdom Morphe Full time
About the Role

We are seeking an exceptional Assistant Business Manager to join our Morphe team at Selfridges, Trafford Centre. As a key member of our store operations team, you will play a vital role in driving sales, delivering exceptional customer service, and ensuring the smooth operation of our store.

Key Responsibilities
  • Drive sales and meet or exceed targets, working closely with the Manager to achieve store financial goals.
  • Execute and drive traffic for company-driven promotions and launches, delivering an exceptional customer experience.
  • Assist with local events, ensuring successful execution as directed by the Business Manager.
  • Prioritize time on the selling floor, coaching and developing the team, and leading by example.
  • Deliver the full Morphe customer service experience, catering to customers' needs and optimizing makeup stations and studios.
  • Consistently elevate your own artistry skills and those of the team.
  • Develop knowledge of industry trends to provide best-in-class service and share with the team.
  • Assist the Business Manager with people management, recruiting, training, counseling, and developing top talent.
  • Participate in and advocate for all trainings, supporting the delivery of brand and artistry knowledge to the team.
  • Support a productive and dynamic Morphe squad by connecting with employees, customers, and influencers.
  • Coach and manage the team, navigating difficult conversations with professionalism and kindness.
  • Create an environment where clear expectations are set, and all employees are treated with respect.
  • Step in to fulfill responsibilities of Business Manager or Assistant Manager (Ops) as needed.
Requirements
  • Demonstrable retail experience, including some management and previous sales experience.
  • Excellent customer service, communication, and organizational skills.
  • Proven operational capabilities.
  • Passion for Makeup essential, with cosmetic artistry experience preferred.
  • Proficiency in Word, Excel, email, and computer savvy.
  • Demonstrated ability to independently solve moderate to complex problems.
  • Demonstrates flexibility and initiative with minimal direction.
  • Demonstrated ability to support business growth.
  • Consistently exhibits professional behavior.
  • Flexible availability, including evenings, weekends, and holidays.