Customer Support Coordinator
15 hours ago
A fantastic opportunity has arisen for an experienced Customer Support Administrator to join a leading independent company in the fire safety and security systems industry.
Key Responsibilities:
- Process permits and manage subcontractor schedules to ensure timely delivery of customer activities.
- Communicate with customers via portals, email, and phone to confirm appointments and resolve issues.
- Manage subcontractor paperwork, including processing GRN purchase orders and saving documentation in a secure cabinet.
- Liaise with FLM sponsors to escalate any issues that require attention.
- Order parts as required and manage the support inbox.
Permit Management:
- Process new and existing permits through online portals or documentation.
- Manage permit status and review as required, taking necessary action.
- Process escort and isolation requests as part of permit management.
Requirements:
- GCSE maths and English C or above.
- IT skills, including Microsoft packages and email.
- Knowledge of administrative procedures and accuracy in record-keeping.
- Excellent time management, communication, and listening skills.
- Ability to work under pressure and prioritize workload.
This is an excellent opportunity for a local candidate to join a dynamic company and take on a challenging role in customer support.
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