Customer Support Coordinator

15 hours ago


Nottingham, Nottingham, United Kingdom 4Way Recruitment Full time
Customer Support Administrator

A fantastic opportunity has arisen for an experienced Customer Support Administrator to join a leading independent company in the fire safety and security systems industry.

Key Responsibilities:

  • Process permits and manage subcontractor schedules to ensure timely delivery of customer activities.
  • Communicate with customers via portals, email, and phone to confirm appointments and resolve issues.
  • Manage subcontractor paperwork, including processing GRN purchase orders and saving documentation in a secure cabinet.
  • Liaise with FLM sponsors to escalate any issues that require attention.
  • Order parts as required and manage the support inbox.

Permit Management:

  • Process new and existing permits through online portals or documentation.
  • Manage permit status and review as required, taking necessary action.
  • Process escort and isolation requests as part of permit management.

Requirements:

  • GCSE maths and English C or above.
  • IT skills, including Microsoft packages and email.
  • Knowledge of administrative procedures and accuracy in record-keeping.
  • Excellent time management, communication, and listening skills.
  • Ability to work under pressure and prioritize workload.

This is an excellent opportunity for a local candidate to join a dynamic company and take on a challenging role in customer support.


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