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Customer Support Coordinator

2 months ago

Nottingham, Nottingham, United Kingdom 4Way Recruitment Full time
Customer Support Administrator

A fantastic opportunity has arisen for an experienced Customer Support Administrator to join a leading independent company in the fire safety and security systems industry.

Key Responsibilities:

  • Process permits and manage scheduled appointments with customers
  • Issue purchase orders to subcontractors and confirm appointment dates
  • Chase attendances and paperwork following visits
  • Manage the support inbox and liaise with FLM sponsors on escalation requirements
  • Order parts as per grid management and requests

Permit Management:

  • Process new and existing permits via online portals or documentation
  • Manage permit status and review as required, taking necessary action
  • Process escort and isolation requests as part of permit management

Requirements:

  • GCSE maths and English C or above
  • IT skills, including Microsoft packages and email
  • Knowledge of administrative procedures
  • Accuracy of keeping records
  • Excellent time management and communication skills

This is a fantastic opportunity for a local candidate to join a dynamic company and take on a challenging role in customer support.