L2 Production Support Specialist
2 weeks ago
Role Overview
We are seeking a highly skilled L2 Production Support Executive to join our team. As a key member of our support team, you will be responsible for providing technical support for various Unix/Windows, client server and web-based applications.
Key Responsibilities
- Acknowledge and resolve issues reported by business users within defined Service Level Agreements (SLAs).
- Proactively monitor systems to identify potential issues and report to the development team for permanent fixes.
- Provide application monitoring and reporting to business users or internal audit teams as required.
- Suggest automation of recurring issues and manual tasks to improve overall service delivery.
- Drive strategic focus areas such as automation, transformation, manual task reduction, and application resiliency.
- Participate in disaster recovery tests and drills as scheduled.
Requirements
- Hands-on experience in UNIX and SQL.
- Knowledge of technologies such as Java, Microsoft, and Oracle.
- Knowledge of scheduling tools like Autosys and Ab Initio Control Center.
- Production support experience with ability to troubleshoot issues and provide user support with minimal guidance.
- Debugging and scenario-level fixes for issues in banking functions domain.
- Common ITIL lifecycle knowledge, including incident, service, and change management.
- Good communication and analytical skills.
What We Offer
TCS is a purpose-led transformation company that supports businesses in making a meaningful difference to people and communities. Our competitive salary packages feature pension, healthcare, life assurance, laptop, phone, and access to extensive training resources.
Our Culture
We believe in building a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception.' You'll find a welcoming culture and many internal volunteering and social networks to join.
Application Process
1. Online application > 2. Technical discussion > 3. Managerial discussion > 4. HR discussion
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