Service Operations Coordinator

2 weeks ago


Halesowen, United Kingdom 5G Recruitment Full time
Service Operations Coordinator - 5G Recruitment

We are seeking a skilled Service Operations Coordinator to support a dynamic team on behalf of our client, a well-established Facilities Management organization with a national reach, specializing in Hard Facilities Management. This role involves overseeing both reactive and planned maintenance across various commercial and retail locations.

Key Responsibilities:
  • Distributing tasks to engineers in response to both reactive and scheduled maintenance requests.
  • Managing the workflow of reactive and planned tasks using specialized service software, ensuring timely execution and adherence to service level agreements.
  • Monitoring time spent on-site for maintenance tasks to ensure compliance with budgetary constraints.
  • Communicating and tracking engineering workforce activities to maintain accurate operational systems in real-time.
  • Keeping job statuses current and generating reports as needed.
  • Ensuring client-provided spreadsheets are regularly updated and distributed within established timelines.
  • Acting as a primary contact for both clients and engineers.
  • Keeping clients informed about upcoming planned maintenance and reactive service visits.
  • Preparing estimates and quotations for clients.
  • Organizing, reviewing, and filing all paperwork related to engineers and subcontractors.
  • Managing purchasing activities in accordance with internal policies.
  • Overseeing stock and vehicle inventory management.
  • Providing weekly and monthly reports to the Team Leader.
Candidate Profile:
  • Proven experience in an administrative role.
  • Technical proficiency.
  • Strong communication skills.
  • Ability to prioritize tasks effectively.
  • Proficient in Microsoft Office applications.
  • High attention to detail and accuracy.
Additional Considerations:
  • Experience in estimating and preparing quotes within a Facilities Management context is highly desirable.
  • Assisting with the resolution of supplier invoice queries in line with internal deadlines.
  • Planning and scheduling vehicle repairs and maintenance for engineers.
  • Performing any other reasonable tasks as requested by the Team Leader.


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