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Customer Service Representative
2 months ago
Job Summary:
Parkside Office Professional is seeking a highly skilled Customer Care Coordinator to join our team on a temporary basis for 12-16 weeks. The ideal candidate will provide exceptional service to all international end consumers across proprietary websites, meeting and exceeding sales profit and customer satisfaction targets.
Key Responsibilities:
- Answering inbound calls and making outbound calls to consumers to resolve queries and provide product information.
- Manual order processing and management of order and delivery processes.
- Upselling of products to consumers and providing product knowledge to enhance customer experience.
- Management of Magento system, ecommerce mailbox, and ecommerce returns, including reports.
- Monitoring and responding to Trustpilot reviews to maintain a positive online reputation.
- Contributing to weekly operations call with the team to highlight opportunities and challenges.
- Supporting and covering for wholesale operations when required.
- General administration tasks to ensure seamless customer service.
Requirements:
- One to two years of related experience and/or training, or equivalent combination of education and experience.
- Experience in telephone-based computer service roles and prior experience in multi-tasked call centers or customer service environments.
- Intermediate skills in Excel and experience with customer service/order entry software systems, basic skills in standard office software.
- Prior experience with computer data entry and ability to solve problems efficiently, quickly, and with empathy for customer issues.
What We Offer:
Parkside Office Professional offers a hybrid working model, car parking, and full training to ensure your success in this role. If you have the relevant experience and skills, please apply now to join our team.
