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Contingent Claims Specialists

2 months ago


London, Greater London, United Kingdom Reed Talent Solutions Full time

Job Summary

We are seeking a skilled and experienced professional to join our client, the Financial Ombudsman Service, as a Contingent Investigator - Insurance. This is a 12-month temporary assignment that requires a high level of expertise in resolving complaints and disputes related to insurance products and services.

Key Responsibilities

  • Investigate and resolve complaints and disputes related to insurance products and services
  • Assess evidence and make informed decisions based on critical thinking and problem-solving skills
  • Develop and maintain a deep understanding of the general insurance market, particularly motor insurance and buildings insurance
  • Provide high-quality written communication to customers, including persuasive and accurate accounts of complaint outcomes
  • Manage conflicting deadlines and prioritize tasks effectively to meet productivity expectations

Requirements

  • Proven experience in resolving complaints and disputes, with a strong track record of decision-making
  • Excellent problem-solving and critical thinking skills, with the ability to assess evidence and make informed decisions
  • Strong written communication skills, with the ability to provide clear and concise accounts of complaint outcomes
  • Ability to work at pace and deliver high-quality work in a fast-paced environment
  • Flexibility and adaptability, with the ability to shift focus and adjust to changing priorities

What We Offer

  • A competitive day rate, with opportunities for pay increases based on performance
  • In-depth training and support to ensure success in the role
  • A fully remote working arrangement, with the flexibility to work from anywhere in the UK
  • A 12-month temporary assignment, with opportunities for extension or permanent employment