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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Administrator to join our team at Vibe Recruit Limited. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Manage customer expectations and build strong relationships with internal and external customers
- Maintain and develop customer service policies and procedures
- Manage a number of key accounts for household name clients
- Provide customer service in a multi-channel environment, including phone, online, and web services
- Be a direct point of contact for customers, handling incoming queries and account development
- Excellent communication skills with experience in maintaining client relationships
- Experience of using CRM systems
- Excellent organisational, time management, and research skills
- Excellent understanding of product specifications, materials, and processes
This is an exciting opportunity to join a dynamic and award-winning company that values its employees. As a Customer Service Administrator, you will have the chance to work with a range of international clients and develop your skills in a fast-paced environment.
