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Administrative Support Specialist
2 months ago
We are seeking a highly organized and detail-oriented Administration Assistant to join our administration support team at the British Red Cross. As an Administration Assistant, you will play a crucial role in delivering efficient and effective administration and mail room support services to our organization.
Key Responsibilities- Receive, open, distribute, and record all incoming mail, ensuring priority mail is handled promptly.
- Ensure all outgoing mail is franked, bagged, and ready for collection by Royal Mail and other carriers.
- Undertake reception duties, including managing supplies, deliveries, and visitors.
- Assist in the management and allocation of meeting rooms, ensuring they are set up and ready for use.
- Report and address any facilities issues, and perform assigned facilities duties.
- Manage the full lifecycle of ID cards, including reporting, printing, packaging, and disposal.
- Provide data processing services as required by teams in Shared Services to ensure coverage.
- Collate, order, and distribute stationery as needed.
- Positive and enthusiastic approach to customer service.
- Confident in using telephone systems, bespoke company IT/data systems, Microsoft packages, and Outlook.
- General administrative duties, including incoming and outgoing mail, answering the telephone, scanning, filing, meeting, and greeting clients.
- Excellent interpersonal and communication skills.
- Ability to handle queries in a diplomatic, professional, sensitive, and confidential manner.
- Attention to detail when checking documentation.
- Educated to standard grade level or equivalent.
- Well-organized with sound administrative skills.
- Excellent customer service skills.
- Holidays: 25 days annual leave (including bank holidays) + option to buy extra days.
- Pension scheme: Up to 5% contributory pension.
- Flexible working: We strive to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At the British Red Cross, we value diversity and inclusion. We are committed to creating an inclusive environment for all our staff and volunteers, where everyone feels valued and respected.
