Administrative Support Specialist

3 weeks ago


South Ockendon, Thurrock, United Kingdom Pear Tree Surgery Full time
About the Role

Pear Tree Surgery is seeking a dedicated Administrative Support Specialist to join our team on a full-time basis. This role goes beyond typical administrative duties, as you will be a vital part of our front-line operations, assisting patients in accessing essential services, maintaining accurate health records, and ensuring effective appointment management.

Main Responsibilities:
  • Welcoming and guiding all patients upon arrival.
  • Overseeing and managing the practice's appointment scheduling system.
  • Processing and distributing prescriptions, letters, completed forms, and specimen bottles.
  • Addressing inquiries and resolving issues or complaints.
  • Informing patients about practice protocols.
  • Registering new patients efficiently.
  • Answering phone calls promptly and professionally.
  • Updating patient records with necessary information.
  • Maintaining a clean and organized workspace at all times.
  • Assisting clinical staff with various tasks as needed.
About the Candidate

We are looking for an organized, adaptable, and friendly individual to enhance our busy practice team and positively impact our community. Ideal candidates will possess:

  • Outstanding communication skills, including a clear and courteous telephone demeanor.
  • The ability to work confidentially and discreetly, respecting patient privacy.
  • Experience in public-facing roles, demonstrating sensitivity and empathy in challenging situations.
  • Confidence in collaborating with a team and the ability to think critically under pressure.
  • Strong IT and administrative capabilities.
  • Previous experience in a medical or healthcare administrative role is preferred.

Flexibility is essential, as there may be occasions when additional or alternative hours are required to support colleagues.

About Us

Pear Tree Surgery is a dynamic medical practice serving a growing patient base. We are committed to providing high-quality healthcare services to our community.

Disclosure and Barring Service Check

Please be aware that this position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, necessitating a Disclosure submission to the Disclosure and Barring Service to verify any prior criminal convictions.



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