Sales and Service Coordinator

2 months ago


Bury, Borough of Bury, United Kingdom Johnson Controls Full time

Job Summary

Johnson Controls is seeking a Technical Sales Consultant to join our team. As a Technical Sales Consultant, you will be responsible for providing exceptional customer service and support to our clients in the fire suppression and detection industry.

Key Responsibilities

  • Requesting quotes and prices from suppliers
  • Producing renewal documentation to our customers
  • Conducting profitability checks on contracts
  • Providing customer care and relationship building through regular communication
  • Raising orders to our suppliers
  • Dispatching orders, producing delivery notes and relevant certification when requested
  • Liaising with suppliers for delivery dates
  • Providing customer service, including updates to customers
  • Seeing orders through to the invoicing stage
  • Performing ad hoc administrative tasks as required

Requirements

  • Computer literacy, with the ability to use Microsoft Office applications, including Outlook, Word, Excel, and internal systems (training will be provided)
  • Excellent customer service skills, with a focus on providing a customer-first experience
  • Excellent verbal and written communication skills
  • Ability to work as part of a team, while also managing own workload
  • Ability to work to targets and meet Key Performance Indicators (KPIs) set
  • Product knowledge in the fire suppression and detection industry is an advantage

About Us

Johnson Controls is a leading provider of fire suppression and detection solutions. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a Technical Sales Consultant to join our team.



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