Sales and Service Coordinator
2 months ago
Job Summary
Johnson Controls is seeking a Technical Sales Consultant to join our team. As a Technical Sales Consultant, you will be responsible for providing exceptional customer service and support to our clients in the fire suppression and detection industry.
Key Responsibilities
- Requesting quotes and prices from suppliers
- Producing Renewal documentation to our customers
- Doing profitability checks on contracts
- Ringing customers to provide customer care and relationship building
- Raising orders to our suppliers
- Dispatching orders, producing delivery notes and relevant certification when requested
- Liaising with suppliers for delivery dates
- Providing customer service including updates to customers
- Seeing order through to invoicing stage
- Ad hoc admin tasks
Requirements
- Computer literate - to be able to use outlook, word, excel, and internal systems (training will be provided on these)
- Excellent customer service skills to provide a customer first experience
- Excellent verbal and written communication skills
- Be able to work as part of a team but also manage own workload
- Be able to work to targets and meet KPI's set
- Product knowledge in the fire suppression / detection business would be an advantage
About Us
Johnson Controls is a leading provider of fire suppression and detection solutions. We are committed to providing exceptional customer service and support to our clients. Our team is dedicated to helping our customers achieve their goals and objectives.
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