IT Support Specialist

4 weeks ago


Antrim, United Kingdom Harris Global Full time
Job Title: Second Line Support Specialist

Harris Global is seeking a skilled Second Line Support Specialist to join their team in Belfast. As a key member of the IT department, you will be responsible for providing technical support and guidance to staff, ensuring the smooth operation of Windows-based IT services.

Key Responsibilities:

  • Oversee and manage Windows-based IT services, including email and file sharing, utilizing Microsoft technologies such as Windows, Office 365, OneDrive, SharePoint, and Teams.
  • Deliver desktop support services to staff, both on-site and remotely, utilizing JIRA Service Desk to log and resolve incidents and issues.
  • Administer the Microsoft Office 365 Tenant, ensuring seamless integration with Azure and on-premises Active Directory.
  • Manage internal telephone systems, providing technical support and guidance to team members as needed.
  • Deploy IT assets, including hardware and software, and assist in managing and implementing software upgrades.
  • Handle the upgrade, servicing, and patching of Windows OS deployments, ensuring optimal system performance.

Core Skills:

  • 5+ years' experience supporting ITSM such as JIRA Service Management or similar.
  • 5+ years' experience supporting Windows 10/11 based systems.
  • 5+ years' experience supporting Microsoft Windows 2012/2016 Server.
  • 5+ years' experience supporting Active Directory.
  • 5+ years' experience supporting SharePoint Online.
  • Proven knowledge of Office 365 tenant.
  • Proven knowledge of Microsoft Azure, In Tune, and AD (on prem).
  • Working knowledge of Microsoft office suite, Teams, SharePoint, and OneDrive.

For more information, please apply now.



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