Customer Experience Manager
1 month ago
We're seeking a seasoned professional to join our team at Liberty Global's Business Centre in Bradford. As a key point of contact, you'll work closely with internal and external stakeholders to build relationships and drive operational excellence.
Key Responsibilities:- Develop and maintain strong relationships with customers, ensuring exceptional service delivery and alignment with business objectives.
- Collaborate with cross-functional teams to identify and address customer issues, driving continuous improvement and service enhancement.
- Monitor service performance, analyzing data to inform strategic decisions and optimize resource allocation.
- Design and implement effective service governance frameworks, ensuring compliance with regulatory requirements and industry best practices.
- Develop and maintain a deep understanding of customer needs, preferences, and pain points, informing business decisions and driving customer-centric initiatives.
- Proven experience in customer-facing roles, with a strong track record of building and maintaining relationships with senior stakeholders.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
- Strong analytical and problem-solving skills, with the ability to analyze complex data and drive informed decision-making.
- Experience with service management and governance, with a strong understanding of industry best practices and regulatory requirements.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Competitive salary and bonus structure.
- 25 days annual leave, with the option to purchase additional days.
- Access to wellbeing and mental health benefits, including the Calm app and personal medical cover.
- Matched pension contribution up to 10%.
- Access to our car benefit scheme and online learning platform.
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Customer Experience Manager
4 weeks ago
Bradford, Bradford, United Kingdom Liberty Global Full timeCustomer Experience and Relations ManagerWe're seeking a seasoned professional to lead our customer experience and relations efforts at our Business Centre in Bradford.Key Responsibilities:Build and maintain strong relationships with internal and external stakeholders to drive operational excellence and revenue growth.Develop and implement strategies to...
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Customer Experience Manager
3 weeks ago
Bradford, Bradford, United Kingdom Morrison's Full timeAs a key member of our Customer First team, you will play a vital role in driving business improvement by facilitating Roundtables and connecting the business with our customers' needs. This will involve dissecting data and customer feedback to prepare and present content to various teams across the business.Key responsibilities will include owning the...
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Customer Experience Manager
4 weeks ago
Bradford, Bradford, United Kingdom Liberty Global Full timeCustomer Experience and Relations ManagerWe're seeking a seasoned professional to join our team at Liberty Global's Business Centre in Bradford. As a key point of contact, you'll work closely with internal and external stakeholders to build relationships and drive operational excellence.Key Responsibilities:Develop and maintain strong relationships with...
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Customer Experience and Relations Manager
4 weeks ago
Bradford, Bradford, United Kingdom Liberty Global Full timeCustomer Experience and Relations ManagerWe're seeking a Customer Experience and Relations Manager to join our team at our Business Centre in Bradford. As a key point of contact, you'll work directly with internal and external stakeholders to build relationships and drive operational areas to achieve our ambitious service levels and revenue growth targets...
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Customer Experience Advisor
3 weeks ago
Bradford, Bradford, United Kingdom Anchor Full timeJob Title: Customer Experience AdvisorDepartment: Customer Experience HubSalary: £24,000 per annum, rising to £25,000 after a successful probationAs a Customer Experience Advisor in our Customer Experience Hub, you will provide assurance, assistance and practical support to Anchor colleagues and our customers. You will also play a pivotal role in managing...
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Customer Experience Specialist
3 weeks ago
Bradford, Bradford, United Kingdom Anchor Full timeAbout the Role:As a Customer Experience Specialist at Anchor, you will play a pivotal role in delivering exceptional customer service and resolving complaints in a timely and professional manner. Your key focus will be on maintaining positive relationships, actively listening to concerns, and providing comprehensive solutions. You will collaborate with...
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Customer Experience Specialist
3 weeks ago
Bradford, Bradford, United Kingdom beBee Professionals Full time £22,000 - £28,000beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Bradford, United Kingdom.Key Responsibilities:Provide accurate information regarding products and services.Handle incoming calls, emails, and chat queries from customers.Resolve customer issues efficiently and escalate when necessary.Process...
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Customer Experience Advisor
3 weeks ago
Bradford, Bradford, United Kingdom Anchor Full timeAbout the Role:We are seeking a skilled Customer Experience Advisor to join our team at Anchor, England's largest not-for-profit providers of care and housing for older people. As a Customer Experience Advisor, you will play a pivotal role in managing and resolving complaints to ensure an excellent service for our tenants and stakeholders.Key...
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Customer Experience Advisor
3 weeks ago
Bradford, Bradford, United Kingdom Anchor Full timeAbout the Role:We are seeking a highly skilled Customer Experience Advisor to join our team at Anchor, England's largest not-for-profit provider of care and housing for older people. As a Customer Experience Advisor, you will play a vital role in delivering exceptional customer service to our customers, providing assurance, assistance, and practical support...
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Customer Experience Specialist
3 weeks ago
Bradford, Bradford, United Kingdom Anchor Full timeAbout the Role:We are seeking a skilled Customer Experience Advisor to join our Customer Experience Hub. As a key member of our team, you will provide exceptional customer service, resolve complaints promptly, and maintain positive relationships with our tenants and stakeholders.Key Responsibilities:Investigate and resolve complaints in a timely and...
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Customer Experience Specialist
4 weeks ago
Bradford, Bradford, United Kingdom Anchor Full timeAbout the Role:We are seeking a skilled Customer Experience Specialist to join our Customer Experience Hub. As a key member of our team, you will provide exceptional customer service, resolve complaints promptly, and maintain positive relationships with our tenants and stakeholders.Key Responsibilities:Investigate and resolve complaints in a timely and...
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Customer Experience Specialist
2 weeks ago
Bradford, Bradford, United Kingdom Anchor Full timeAbout Us: Anchor is England's largest not-for-profit provider of care and housing for older people. Our mission is to transform housing and care so everyone can have a home where they love living in later life.The Role: We are seeking a highly skilled and compassionate Customer Service Advisor - On Call to join our dedicated team. As a key member of our On...
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Customer Experience Associate
2 weeks ago
Bradford, Bradford, United Kingdom Primark Full timeJob DescriptionLocation: Primark StoreSalary: CompetitiveEmployment Type: TemporaryJob Type: Part TimeContracted Hours: FlexibleShift Pattern: Varied shifts including mornings; afternoons; evenings and weekends – all will be discussed at interviewWe're passionate about delivering an exceptional customer experience at Primark. As a Retail Assistant, you'll...
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Customer Experience Specialist
3 weeks ago
Bradford, Bradford, United Kingdom Vodafone Full timeWhat We're Looking ForWe're seeking a motivated and sales-oriented Retail Adviser to join our team in our Vodafone Bradford Petergate Mall Partner store. In this role, you will interact directly with customers, understand their needs, build trust and create a personal experience to be remembered. You will also do your utmost to help resolve any issues a...
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Customer Experience Specialist
3 weeks ago
Bradford, Bradford, United Kingdom Vodafone Full timeKey Responsibilities:We are seeking a motivated and sales-oriented Retail Adviser to interact directly with customers, understand their needs, build trust, and create a personal experience to be remembered.Requirements:We are looking for people who are level-headed, have a mature mind-set, combined with enthusiasm, energy, and drive. This role requires...
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Team Leader
3 weeks ago
Bradford, Bradford, United Kingdom Card Factory Full timeJob IntroductionLocation: AcombContracted Hours Available: 16 hoursRole ResponsibilityWe are passionate about celebrating our customers' life moments and are now looking for a Team Leader to help us achieve this goal.As a Team Leader, you will be responsible for supporting your Store Manager in delivering commercial growth and developing a team culture that...
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Service Advisor
3 weeks ago
Bradford, Bradford, United Kingdom JCT600 Full timeJob Summary:We are seeking a highly motivated and customer-focused Service Advisor to join our team at JCT600 in Bradford. As a Service Advisor, you will play a vital role in delivering exceptional customer experiences, ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.Key Responsibilities:Provide...
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Service Advisor
3 weeks ago
Bradford, Bradford, United Kingdom JCT600 Full timeJob Summary:We are seeking a highly motivated and customer-focused Service Advisor to join our team at JCT600 in Bradford. As a Service Advisor, you will be responsible for delivering exceptional customer experiences, ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.Key Responsibilities:Ensure the...
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Service Advisor
3 weeks ago
Bradford, Bradford, United Kingdom JCT600 Full timeJob Summary:We are seeking a skilled Service Advisor to join our team at BMW in Bradford. As a Service Advisor, you will be responsible for delivering exceptional customer experiences, ensuring every aspect of their visit is catered for in a positive and professional manner.Key Responsibilities:Ensure the highest standard of courtesy and integrity when...
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Service Advisor
3 weeks ago
Bradford, Bradford, United Kingdom JCT600 Full timeJob Summary:We are seeking a highly skilled Service Advisor to join our team at JCT600 in Bradford. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.Key Responsibilities:Ensuring the highest standard of...