Customer Experience Manager
4 weeks ago
We're seeking a seasoned professional to join our team at Liberty Global's Business Centre in Bradford. As a key point of contact, you'll work closely with internal and external stakeholders to build relationships and drive operational excellence.
Key Responsibilities:- Develop and maintain strong relationships with customers, ensuring exceptional service delivery and alignment with business objectives.
- Collaborate with cross-functional teams to identify and address customer issues, driving continuous improvement and service enhancement.
- Monitor service performance, analyzing data to inform strategic decisions and optimize resource allocation.
- Work with stakeholders to develop and implement service governance activities, ensuring compliance with SLAs and service profiles.
- Apply Agile methodologies to adapt to changing customer and operational expectations, fostering a culture of innovation and collaboration.
- Competitive salary and bonus structure
- 25 days annual leave, with the option to purchase additional days
- Access to wellbeing and mental health benefits, including the Calm app and personal medical cover
- Matched pension contribution up to 10%
- Access to our car benefit scheme and online learning platform
At Liberty Global, we're committed to creating a workplace that values diversity, equity, and inclusion. If you're a motivated and results-driven professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.
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Customer Experience Manager
4 weeks ago
Bradford, Bradford, United Kingdom Liberty Global Full timeCustomer Experience and Relations ManagerWe're seeking a seasoned professional to lead our customer experience and relations efforts at our Business Centre in Bradford.Key Responsibilities:Build and maintain strong relationships with internal and external stakeholders to drive operational excellence and revenue growth.Develop and implement strategies to...
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Customer Experience and Relations Manager
4 weeks ago
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