Night Manager 4 on 4 off

2 days ago


London, Greater London, United Kingdom Apex Hotels Full time

About Apex Hotels

We're a family-run business that genuinely cares about our guests and each other. Our values of Trust, Passion, Friendliness, and Teamwork guide everything we do.

Why Work with Us?

As a Night Manager at Apex Hotels, you'll be part of a dynamic team that's passionate about delivering exceptional guest experiences. You'll have the opportunity to develop new skills, learn from experienced colleagues, and enjoy a competitive salary and benefits package.

Key Responsibilities

  • Deliver outstanding guest service and ensure a warm welcome for all visitors.
  • Support the Cluster Night Manager in maintaining high standards of guest satisfaction and safety.
  • Act as Manager on Duty, responsible for the overnight operation of the hotel.
  • Deal with guest enquiries efficiently and effectively.
  • Produce nightly reports and maintain good awareness of all hotel areas.
  • Ensure compliance with all Apex financial, privacy, data security, and H&S procedures.
  • Act on guest feedback, positive and negative, and respond to guest reviews.
  • Supervise the team of Night Receptionists and proactively manage performance.

What We're Looking For

We're seeking a Night Manager with previous experience in a Front Office/Nights Accommodation environment, preferably in a supervisory role. You'll need to be customer-centric, have excellent communication skills, and be proficient in Microsoft Office and IT systems.

What We Offer

As a Night Manager at Apex Hotels, you'll enjoy a competitive salary, generous benefits package, and opportunities for career development and growth. You'll be part of a dynamic team that's passionate about delivering exceptional guest experiences and making a real difference in the lives of our guests.



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