Night Manager 4 on 4 off
2 days ago
About Apex Hotels
We're a family-run business that genuinely cares about our guests and each other. Our values of Trust, Passion, Friendliness, and Teamwork guide everything we do.
Why Work with Us?
As a Night Manager at Apex Hotels, you'll be part of a dynamic team that's passionate about delivering exceptional guest experiences. You'll have the opportunity to develop new skills, learn from experienced colleagues, and enjoy a competitive salary and benefits package.
Key Responsibilities
- Deliver outstanding guest service and ensure a warm welcome for all visitors.
- Support the Cluster Night Manager in maintaining high standards of guest satisfaction and safety.
- Act as Manager on Duty, responsible for the overnight operation of the hotel.
- Deal with guest enquiries efficiently and effectively.
- Produce nightly reports and maintain good awareness of all hotel areas.
- Ensure compliance with all Apex financial, privacy, data security, and H&S procedures.
- Act on guest feedback, positive and negative, and respond to guest reviews.
- Supervise the team of Night Receptionists and proactively manage performance.
What We're Looking For
We're seeking a Night Manager with previous experience in a Front Office/Nights Accommodation environment, preferably in a supervisory role. You'll need to be customer-centric, have excellent communication skills, and be proficient in Microsoft Office and IT systems.
What We Offer
As a Night Manager at Apex Hotels, you'll enjoy a competitive salary, generous benefits package, and opportunities for career development and growth. You'll be part of a dynamic team that's passionate about delivering exceptional guest experiences and making a real difference in the lives of our guests.
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