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Retail Supervisor

2 months ago


StratforduponAvon, Warwickshire, United Kingdom Next Full time
About the Role

We are seeking a highly motivated and experienced Department Head to join our team at Next. As a key member of our management team, you will be responsible for ensuring the success of our store and inspiring your team to achieve their targets and deliver exceptional customer service.

Key Responsibilities
  • Customer Experience: Deliver an exceptional customer experience by providing personalized service and ensuring that customers receive a high-quality shopping experience.
  • Team Leadership: Lead by example and energize your team to achieve their targets and maintain high brand standards.
  • Store Operations: Support the wider management team to achieve key KPIs across the store, including sales growth and profitability.
  • Visual Standards: Maintain high visual standards across the store, including managing deliveries, maintaining stock replenishment, and adhering to health and safety procedures.
  • Training and Development: Support with new product launches, floor set moves, and audits across the store, ensuring that you and your team are trained and ready to complete all tasks required.
  • Team Development: Develop and lead a high-performing team, providing coaching, mentoring, and training to ensure that they have the skills and knowledge required to deliver exceptional customer service.
  • Business Growth: Support the business to grow and change for the better, by cultivating a platform for active listening and sharing ideas with your team and wider store partners.
What We Offer
  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including pension contributions and life assurance.
  • Opportunities for Growth and Development: We offer opportunities for growth and development, including learning and development programs and on-the-job training.
  • Flexible Working Arrangements: We offer flexible working arrangements to suit both the business and your lifestyle.
  • Discounts and Incentives: We offer discounts and incentives, including 25% off a huge selection of Next products and 10% off most partner brands.