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Client Relations Specialist
3 months ago
Competitive salary range: £24,200 - £27,300 (based on hours, skills, and experience) along with additional perks
Note: This position is not eligible for sponsorship under the Home Office points-based system.
Our standard full-time contracts consist of 35 hours per week, with part-time options available. We also provide the flexibility to increase your working hours if desired, offering a 40-hour contract with a higher salary of up to £31,200.
We are seeking Customer Service Experts to join our growing Bulk Purchase Annuity administration team. Your role will be crucial in delivering exceptional service to our clients and pension scheme trustees.
Overview of the Role
We are looking to expand our Contact Team, which primarily focuses on phone-based interactions. If you are passionate about providing top-notch telephonic service, enhancing first-contact resolution, supporting vulnerable clients, and addressing barriers to outstanding customer experiences, this role is for you.
Desired Skills and Experience
- Excellent verbal and written communication abilities, with a knack for resolving customer inquiries over the phone and utilizing problem-solving skills to identify obstacles.
- Capability to recognize and assist vulnerable clients during significant life changes, including retirement planning and bereavement.
- Understanding of the diverse and sometimes complex benefits associated with defined benefit pensions, with the ability to communicate this effectively.
- Adherence to processes and procedures while identifying opportunities for enhancing customer journeys and operational systems.
- Strong teamwork capabilities alongside effective management and prioritization of your workload.
- Experience in a contact center, pensions administration, or financial services is advantageous; however, a willingness to learn and deliver exceptional service is essential.
Our mission - with you today, for a better tomorrow - extends to our colleagues as well. We are committed to investing in your development. Here’s what we offer as an Aviva colleague:
- Starting salary between £24,200 to £27,300 (dependent on hours, location, skills, and experience); full-time contracts are typically 35 hours per week, with a 40-hour contract option available for an enhanced salary of up to £31,200.
- Bonus potential - 6% of annual salary, contingent on your performance and Aviva's overall results.
- Generous pension scheme - Aviva contributes up to 14%, based on your contributions.
- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 additional days.
- Significant discounts of up to 40% on Aviva products and various retailer discounts.
- Opportunity to receive up to £1,200 in free Aviva shares annually through our Matching Share Plan and participate in our Save As You Earn scheme.
- Supportive policies, including parental and carer's leave.
- Flexible benefits tailored to your needs, including sustainability options like cycle-to-work schemes.
- Engage in community service through our Aviva Communities with 3 paid volunteering days to make a difference.
- Commitment to your wellbeing with extensive support and resources.
- Explore more about our offerings and calculate your total Aviva Reward.
We are dedicated to inclusivity and welcome applications from individuals with diverse backgrounds and experiences.
If you feel excited about this opportunity but are unsure if you meet every requirement, we encourage you to apply. We understand that many candidates, particularly women, may feel this way. If you are in a job share, we welcome applications from both individuals.
We offer flexible locations, hours, and working patterns to accommodate our customers, business needs, and your preferences. Most of our employees engage in smart working, spending around 50% of their time in the office each week, balancing flexibility with valuable time spent with colleagues.
To learn more about working at Aviva, please explore our resources.
We are committed to interviewing every disabled applicant who meets the minimum job criteria. If you disclose a disability after applying, we will ensure an interview opportunity.
We encourage you to submit your application online.
