Police Enquiry Officer

1 month ago

Exeter, Devon, United Kingdom Dorset Police Full time
About the Role

We are seeking a skilled and dedicated individual to join our team as a Police Enquiry Officer. This is an exciting opportunity to make a real difference in our community by providing exceptional customer service and supporting victims and witnesses of crime.

Key Responsibilities
  • Provide an initial response to a wide range of enquiries from the public and other agencies, offering advice, information and guidance on legislation, policing responsibilities, and police complaints.
  • Receive and record information appropriately and accurately, dealing supportively and reassuringly with witnesses, victims, and the general public.
  • Be the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means.
What We Offer
  • A competitive salary with yearly increments.
  • 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time workers).
  • Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
  • Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
  • Company sick pay.
  • Competitive local government pension scheme.
  • Job related equipment, as required.
  • Free onsite parking at many police sites throughout the counties.
  • Access to Group insurance scheme (via salary sacrifice scheme).
  • Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
  • Development and training opportunities.
Requirements
  • Proven customer focus approach.
  • Excellent communication skills, including experience of dealing with conflict.
  • Ability to work under challenging and difficult circumstances.
  • Effective team working skills.
  • Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar).
  • Full driving licence, unless prevented by reason of disability.

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