Police Enquiry Officer

5 days ago

Exeter, Devon, United Kingdom Dorset Police Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as a Police Enquiry Officer. As a key member of our team, you will be responsible for providing exceptional customer service to the public, responding to enquiries, and supporting victims and witnesses.

Key Responsibilities
  • Provide initial responses to a wide range of enquiries from the public and other agencies, offering advice, information, and guidance on legislation, policing responsibilities, and police complaints.
  • Receive and record information accurately and efficiently.
  • Deal supportively and reassuringly with witnesses, victims, and the general public, escalating to other police resources where necessary.
What We Offer
  • A competitive salary with yearly increments.
  • Access to heavily subsidised gym membership.
  • Access to the Blue Light Card Scheme for discounts and services.
  • Company sick pay.
  • Competitive local government pension scheme.
  • Job-related equipment, as required.
  • Free onsite parking at many police sites.
  • Access to Group insurance scheme (via salary sacrifice scheme).
  • Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
  • Development and training opportunities.
Requirements
  • Proven customer focus approach.
  • Excellent communication skills, including experience of dealing with conflict.
  • Ability to work under challenging and difficult circumstances.
  • Effective team working skills.
  • Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems.
  • Full driving licence, unless prevented by reason of disability.
How to Apply

To apply for this role, please click the 'apply' button below. You will then be taken to a registration page where you can complete your application form.

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