Client Engagement Advisor

3 weeks ago

Enniskillen, United Kingdom Allied Irish Bank Full time

Position: Customer Service Specialist

Location: AIB Enniskillen branch, Fermanagh.

This position is offered on a permanent, full-time basis.

Are you driven and eager to gain valuable experience in the banking sector?

At AIB NI, we seek enthusiastic, talented, and motivated individuals to join our vibrant teams. If you are passionate about placing the customer at the heart of everything we do, we invite you to contribute to delivering an exceptional experience for our clients. In return, we are dedicated to nurturing your potential.

About the Position:

AIB NI is an engaging, diverse, and enjoyable workplace. We are undergoing a transformation to become a bank that people can trust and believe in. Our focus is on ensuring we have the right talent, skills, and capabilities to foster accountable, collaborative, and trustworthy working environments. We promote a culture of diversity and inclusion, allowing everyone to thrive.

If selected, we will support you in developing the skills that will enhance your growth within AIB. We provide opportunities for rotations across various departments and roles, allowing you to broaden your experience, knowledge, and professional network.

Why Choose Us?

  • Attractive salary package.
  • Tailored training and coaching programs.
  • A dedicated People Leader to mentor and assist in your development.
  • The chance to collaborate and network with seasoned professionals during an exciting phase of change and growth in the banking industry.

We are enthusiastic about our renewed focus. Our goal is to be integral to our customers' financial journeys by providing them with an outstanding experience. We are cultivating a culture that challenges the traditional expectations of both our customers and employees.

Key Responsibilities Include:

  • Accountability for meeting commitments, both personally and as a team.
  • Collaboration with colleagues to achieve common goals.
  • Establishing strong relationships and delivering customer-focused solutions.
  • Addressing customer inquiries, resolving issues, and fulfilling requests through various communication channels.

Life at AIB

At AIB, we have a clear mission - Empowering individuals to create a sustainable future. We aim to be central to our customers' financial lives by providing an exceptional experience, which extends to our employees as well.

We are committed to offering our colleagues flexibility in how they work and live. Our hybrid working model allows our team members to balance their time between remote work and their designated office, depending on their role and the needs of our customers and business.

AIB is an equal opportunity employer, and we take pride in being the first bank in Ireland to achieve the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and foster an inclusive culture where all employees can succeed. We welcome applications from individuals of varied backgrounds and abilities.

If you believe you possess the necessary skills, we encourage you to submit your application through our online form.

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