Concierge Service Representative

7 days ago

Surbiton, Greater London, United Kingdom EMCOR UK Full time
About the Role

We are seeking a highly skilled and organized Concierge to join our team at EMCOR UK. As a Concierge, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our facilities.

Key Responsibilities
  • Attend to emergency and urgent works, working collaboratively with the Customer Contact Centre to resolve issues.
  • Report daily activities to the Soft Services Manager and log any out-of-line events or safety concerns.
  • Methodically follow up on assigned work orders, update, and close upon completion, providing detailed feedback to the Customer Contact Centre.
  • Arrange for daily site inspections to ensure standard of work and schedule adherence.
  • Ensure client endorsement of job undertaken through signature on work order form.
  • Coordinate with other teams to ensure satisfactory completion of all work requests and tasks of multi-trades.
  • Source, develop, and maintain relationships with retrospective customers and clients.
  • Minimize disruptions to clients while work is carried out.
  • Sort, deliver, and collect post across site as required.
  • Provide laundry collection service, including pick up and drop off.
  • Provide secure waste shredding service.
  • Reconfigure meeting and conference room furniture and equipment as needed.
  • Carry out PPM and reactive cleaning tasks as instructed.
  • Conduct Go Look See's and Process Confirmations as requested and/or scheduled.
Requirements
  • Computer literate, able to use PDA's.
  • Good written and verbal communication skills.
  • Excellent customer service skills.
  • Smart and presentable.
  • Lively and outgoing.
  • Energetic with a desire to succeed.
  • Ability to work using own initiative.
  • Innovative.
  • Good listening skills.
  • Experience in Total Facilities Management (TFM) environment an advantage.
  • UK Driving Licence essential for this role.
About EMCOR UK

At EMCOR UK, we revolutionize facilities management by combining our engineering heritage and innovation capability. We prioritize people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to create a better world at work.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

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