Residential Community Manager

2 weeks ago

Pulborough, West Sussex, United Kingdom McCarthy Stone Full time
About the Role

We are seeking a customer-centric Residential Community Manager to exemplify the high-quality customer standards that we are renowned for. Our Residential Community Manager's key role is to enhance our Homeowners' quality of life and enable them to maintain their independence.

This is a diverse role encompassing high-level customer service and front-of-house and facilities management. The successful candidate will be responsible for building a strong community with our Homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.

Key Responsibilities
  • Welcoming and Supporting Homeowners: Welcoming new Homeowners and supporting them to settle into their apartments.
  • Front-of-House Service: Providing a professional front-of-house service and dealing with all visitors in a friendly manner.
  • Customer Support and Advice: Being the first point of contact for all our Homeowners and offering them help, support, and advice as necessary.
  • Collaboration and Partnerships: Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
  • Representing the Company: Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.
  • Issue Resolution: Dealing with Homeowners' issues with sensitivity and understanding the need for confidentiality and respect their privacy.
  • Facilities Management: Managing the development – gardens and grounds – in an efficient and effective manner, providing our Homeowners with a safe, secure, well-maintained, and pleasant environment.
  • Social Interaction and Community Building: Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
  • Health and Safety: Ensuring that all Health and Safety requirements are adhered to.
Requirements
  • Excellent Communication Skills: Excellent communication skills with a real 'can-do' attitude.
  • Customer Service Experience: Extensive experience in a professional customer service-oriented position.
  • Professional Approach: A professional approach with high-quality standards.
  • Problem-Solving Skills: Thrives in a busy and varied role, where every day will be different.
  • Resilience and Adaptability: Be resilient and can problem-solve effectively.
  • Health and Safety Awareness: An awareness of basic Health and Safety will be a distinct advantage.
  • Computer Literacy: A good level of computer literacy including Microsoft Word and Outlook.
  • First Aid Qualifications: Previous/current work-based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

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