Service Operations Coordinator

2 days ago

Jarrow, South Tyneside, United Kingdom Counter Terrorism Policing Full time
Job Title: Service Controller

Join the Counter Terrorism Policing team as a Service Controller and play a vital role in the recovery, repair, and maintenance of our fleet. As the first point of contact for customers across the Met, you will be responsible for answering calls, scheduling bookings, and collaborating with internal and external stakeholders to efficiently allocate and manage work.

Key Responsibilities:
  • Answer calls in a timely manner relating to breakdown, recovery, maintenance, and repair of emergency vehicles.
  • Schedule and monitor planned and unplanned booking requests made through various channels.
  • Create and manage jobs on the internal fleet management system.
  • Collaborate with internal and external stakeholders to efficiently allocate and manage work through the mobile network, in-house workshops, and outsourced contractors.
  • Validate jobs to ensure accuracy of information.
  • Develop relationships with customers and suppliers to improve trust and transparency.
  • Identify and manage potential compliance risks within the customer fleet.
  • Develop opportunities to reduce vehicle downtime and business costs.
  • Support and contribute to achieving contact centre targets and working within service level agreements.
  • Support colleagues with tasks that may be outside of role on an ad hoc basis to maintain contact centre performance.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.
  • Flexibility and adaptability in a dynamic environment.
What We Offer:
  • A competitive salary of £25,813 per year.
  • A comprehensive benefits package, including pension scheme and annual leave.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.

Apply now and take the first step in your career with Counter Terrorism Policing. Please submit your application, including a detailed CV and online application form, by 23:55 on 24 October 2024. Visit www.metpolicecareers.co.uk for more information and to apply.

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